Stelios Spahiu
Athens
Overview
12
12
years of professional experience
Work History
Hotel Manager
My Mykonos Hotel 4*
12.2023 - Current
- Managing hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.
- Assisting in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
- Preparing the hotel for the upcoming season.
- Overseeing of the rooms' allocation.
Assistant Hotel Manager
My Mykonos Hotel 4*
12.2022 - 10.2023
- Overseeing day-to-day operations of the hotel rooms.
- Increasing customer service ratings through personable service.
- Supervising the front desk team and helping to resolve issues arising during shifts.
- Boosting revenue with targeted marketing campaigns and upselling techniques.
- Optimizing room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Managing hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Improving employee retention rates through effective recruitment strategies.
- Pre-opening three hotels under the HotelBrain Group and training staff members including hotel managers and front desk staff.
- Soliciting and reviewing guest feedback and promptly resolving complaints.
Front Office Manager
My Mykonos Hotel 4*
02.2022 - 10.2022
- Managing and training the front office staff.
- Resolving customer complaints and anticipating possible problems.
- Use up-selling techniques to promote hotel services and facilities.
- Coordinating monthly staff meeting to address any outstanding issues.
- Communicating with housekeeping manager to ensure the cleanness of the rooms and all the areas of the property.
- Interviewing and hiring candidates for the front desk department.
Front Desk Agent
My Mykonos Hotel 4*
06.2021 - 10.2021
- Performing all check-in and check-out tasks.
- Welcoming guests to the hotel on a polite and friendly manner.
- Providing all necessary information about the hotel for the guests’ smoothest stay.
- Managing to handle difficult tasks under pressure.
- Dealing with all the front desk and concierge's email.
- Liaising with our housekeeping staff to ensure all rooms are clean.
- Organizing transportation services for guests from and to the hotel.
Store Supervisor
Bread Factory
07.2020 - 02.2021
- Ensuring freshness of all bakery items, desserts, juice, coffee and food.
- Ensuring the employees to provide the best customer service.
- Organizing the work group and respond to their needs.
- Making the work schedule.
Front Desk Agent
Grecotel Mykonos Blu Hotel 5*
04.2019 - 10.2019
- Enhancing guest satisfaction by efficiently managing check-in and check-out processes.
- Providing exceptional communication skills and personalized service.
- Resolving guest issues promptly, resulting in positive feedback.
- Collaborating with housekeeping staff to maintain cleanliness standards.
- Assisting guests in making informed decisions on local attractions, dining options, and transportation services.
Night Auditor - Receptionist
Royal Myconian Hotel & Thalasso Spa 5*
05.2016 - 10.2018
- Managing different situations during the night shift.
- Responding to guest needs, special requests and complaints.
- Performing check-in and check-out procedures.
- Checking that all charges are assigned to the appropriate departments.
- Printing up and files reservations for the next business day.
- Assisting the guests with the luggage if it was necessary.
Journalist and Radio Producer
Antenna GRoup
06.2013 - 02.2016
- Planning the next broadcast.
- Inviting and booking guests.
- Organizing the timetable for the guests.
- Preparing the questions for interviews of shows.
- Making montage in a magazine show and developing the questions.
- Presenting a weekly radio show.
- Interviewing Greek celebrities.
Parking Attendant and Driver
AVIS Car Rental & Planet Park
10.2015 - 04.2016
Owner of Clothing Boutique
Stel Stel
09.2012 - 07.2014
Education
Journalism and Public Relations -
Antenna Media Lab
Athens, Greece05.2015
Skills
- Protel Hotel Software (PMS)
- PYLON Hospitality (PMS)
- Management
- Leadership
- Teamwork
- Communication
Personal Information
- Date of Birth: 08/09/1994
Websites
Languages
Greek, Albanian
Native language
English
Proficient
C2
Interests
- Writing
- Travelling
Timeline
Hotel Manager
My Mykonos Hotel 4*
12.2023 - Current
Assistant Hotel Manager
My Mykonos Hotel 4*
12.2022 - 10.2023
Front Office Manager
My Mykonos Hotel 4*
02.2022 - 10.2022
Front Desk Agent
My Mykonos Hotel 4*
06.2021 - 10.2021
Store Supervisor
Bread Factory
07.2020 - 02.2021
Front Desk Agent
Grecotel Mykonos Blu Hotel 5*
04.2019 - 10.2019
Night Auditor - Receptionist
Royal Myconian Hotel & Thalasso Spa 5*
05.2016 - 10.2018
Parking Attendant and Driver
AVIS Car Rental & Planet Park
10.2015 - 04.2016
Journalist and Radio Producer
Antenna GRoup
06.2013 - 02.2016
Owner of Clothing Boutique
Stel Stel
09.2012 - 07.2014
Journalism and Public Relations -
Antenna Media Lab
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