Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Hobbies
Timeline
Generic
STELIOS SPAHIU

STELIOS SPAHIU

HOTEL MANAGER
Athens,Greece

Summary

Experienced Hotel Manager with a strong background in hospitality operations, team leadership, and guest satisfaction. Proven track record of driving operational excellence, optimizing budgets, and enhancing guest experiences in luxury hotel environments. Skilled in staff training, strategic planning, and coordinating cross-functional teams.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Hotel Manager

Penelope Village Hotel 4* - HotelBrain Group
02.2025 - Current
  • Direct daily operations across all departments in an all-inclusive environment.
  • Supervised a team of 30+ across all departments including front office, housekeeping, F&B, and maintenance.
  • Implemented cost-effective strategies that reduced operational costs by 22% while maintaining premium service standards.
  • Interviewing, hired and trained new employees, for all departments, demonstrating best methods for serving clients and guests.
  • Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.

Hotel Manager

Azur Boutique Hotel 4* - HotelBrain Managment
11.2024 - 02.2025
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Improved operational efficiency with introduction of new inventory management system, streamlining supply chain processes.
  • Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.

Hotel Manager

My Mykonos Hotel 4*- HotelBrain Group
12.2023 - 11.2024
  • Managing hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Interviewed, selected, coached and supported associates for various hotel departments, including the front desk, kitchen, housekeeping and maintenance, ensuring they performed in accordance with established hotel standards and values.
  • Cooperate with sales and marketing staff to create and implement various strategies for improved customer satisfaction, occupancy levels and profits.
  • Managing in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
  • Preparing hotel for the upcoming season.
  • Overseeing of rooms' allocation.

Assistant Hotel Manager

My Mykonos Hotel 4* - HotelBrain Group
12.2022 - 10.2023
  • Overseeing day-to-day operations of hotel rooms.
  • Increasing customer service ratings through personable service.
  • Supervising the front desk team and assisting to resolve issues arising during shifts.
  • Boosting revenue with targeted marketing campaigns and up-selling techniques.
  • Maximizing occupancy rates while minimizing overbooking incidents.
  • Managing hotel budgets, reducing unnecessary expenses.
  • Improving employee retention rates through effective recruitment strategies.
  • Pre-opening three hotels under the Hotel Brain Group and training staff members including hotel managers and front desk staff.
  • Soliciting and reviewing guest feedback and promptly resolving complaints.

Front Office Manager

My Mykonos Hotel 4* - HotelBrain Group
02.2022 - 10.2022
  • Managing and training the front office staff.
  • Resolving customer complaints and anticipating possible problems.
  • Use up-selling techniques to promote hotel services and facilities.
  • Coordinating monthly staff meeting to address any outstanding issues.
  • Communicating with housekeeping manager to ensure the cleanness of rooms and all areas of the property.
  • Interviewing and hiring candidates for front desk department.

Front Desk Agent

My Mykonos Hotel 4* - HotelBrain Group
06.2021 - 10.2021
  • Performing all check-in and check-out tasks.
  • Welcoming guests to the hotel in a polite and friendly manner.
  • Providing all necessary information about the hotel for guests' smoothest stay.
  • Managing to handle difficult tasks under pressure.
  • Dealing with all front desk and concierge's email.
  • Liaising with our housekeeping staff to ensure all rooms are clean.
  • Organizing transportation services for guests from and to the hotel.

Store Supervisor

Bread Factory
07.2020 - 02.2021
  • Ensuring freshness of all bakery items, desserts, juice, coffee and food.
  • Ensuring employees provide best customer service.
  • Organizing work groups and responding to their needs.
  • Making the work schedule.

Front Desk Agent

Mykonos Blu Resort 5* - Grecotel
04.2019 - 10.2019
  • Performing all check-in and check-out tasks.
  • Welcoming guests to the hotel in a polite and friendly manner.
  • Providing all necessary information about the hotel for guests' smoothest stay.
  • Managing to handle difficult tasks under pressure.
  • Dealing with all front desk and concierge's email.
  • Liaising with our housekeeping staff to ensure all rooms are clean.
  • Organizing transportation services for guests from and to the hotel.

Night Auditor

Royal Myconian Hotel & Thalasso Spa 5*
05.2016 - 10.2018
  • Managing different situations during night shift.
  • Responding to guest needs, special requests and complaints.
  • Performing check-in and check-out procedures.
  • Checking that all charges are assigned to appropriate departments.
  • Printing up and filing reservations for next business day.
  • Assisting guests with luggage if it was necessary.

Journalist And Radio Producer

Antenna Group
06.2013 - 02.2016
  • Planning the next broadcast, inviting and booking guests.
  • Organizing the timetable for guests.
  • Preparing questions for interviews of shows.
  • Making montage in magazine show and developing all questions.
  • Presenting weekly radio show and interview in Greek celebrities.

Education

Journalism And Public Relations - Jurnalism

Antenna Media Lab
Athens, Greece
01.2013 - 01.2015

Skills

  • PYLON Hospitality (PMS)

  • PROTEL Hotel Software (PMS)

  • Softone Business Explorer

  • Management

  • Team leadership

Guest experiences

Personal Information

Date of Birth: 08/09/94

Hobbies

  • Travelling
  • Writing
  • Football

Timeline

Hotel Manager

Penelope Village Hotel 4* - HotelBrain Group
02.2025 - Current

Hotel Manager

Azur Boutique Hotel 4* - HotelBrain Managment
11.2024 - 02.2025

Hotel Manager

My Mykonos Hotel 4*- HotelBrain Group
12.2023 - 11.2024

Assistant Hotel Manager

My Mykonos Hotel 4* - HotelBrain Group
12.2022 - 10.2023

Front Office Manager

My Mykonos Hotel 4* - HotelBrain Group
02.2022 - 10.2022

Front Desk Agent

My Mykonos Hotel 4* - HotelBrain Group
06.2021 - 10.2021

Store Supervisor

Bread Factory
07.2020 - 02.2021

Front Desk Agent

Mykonos Blu Resort 5* - Grecotel
04.2019 - 10.2019

Night Auditor

Royal Myconian Hotel & Thalasso Spa 5*
05.2016 - 10.2018

Journalist And Radio Producer

Antenna Group
06.2013 - 02.2016

Journalism And Public Relations - Jurnalism

Antenna Media Lab
01.2013 - 01.2015

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