STELIOS TOPOUSIS
Athens,I
Summary
Proactive F&B Operations Manager with extensive experience in streamlining operations, inventory management, and staff scheduling.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
F&B Operations Manager
TEKILA
03.2022 - Current
- Streamlined F&B operations by implementing efficient inventory management systems and staff scheduling procedures.
- Collaborated with the culinary team to create diverse and appealing menus that catered to various dietary preferences and needs.
- Enhanced customer satisfaction levels by consistently providing exceptional dining experiences through attentive service and high-quality food offerings.
- Ensured compliance with all federal, state and local regulations concerning sanitation and safety standards throughout entire operation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager on Duty
HACHIKO
09.2020 - 03.2022
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Casino Manager
Carnival Cruise Lines
05.2014 - 01.2020
- Organized and controlled [Number] blackjack and poker tournaments every month.
- Enhanced security measures, reducing instances of theft and ensuring patron safety within the establishment.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
- Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
Poker Room Shift Manager & Pit Manager
Club Hotel Casino Loutraki
09.1995 - 08.2012
- Optimized table utilization, maximizing player participation during peak hours.
- Established rapport with VIP customers, providing exceptional service tailored to their preferences.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into daily operations.
- Enhanced customer satisfaction by effectively managing poker room operations and addressing concerns promptly.
- Implemented training programs for staff members to enhance their skills and knowledge of gaming procedures.
- Ensured a safe and enjoyable gaming environment by enforcing rules and regulations consistently.
- Resolved disputes between players fairly and efficiently, maintaining a positive atmosphere in the poker room.
Education
Business Administration And Management
Queensborough Community College
Long Island, New YorkBachelor of Science - Business Administration And Management
Southeastern College
Athens, GreeceHigh School Diploma -
A.C.S American Community Schools
Chalandri, Greece07-1988
Skills
- Labor Management
- Food and Beverage Operations
- Operations Oversight
- Problem-Solving
- Customer Service
- Multitasking
- Money Handling
- Reservation handling
- Special Events Coordination
- Employee Scheduling
Certification
BCE (Best Consultancy of Education)
* Managerial Skills
* Middle Management Skills
UNIVERSITY OF NEVADA RENO
* Creating Value from Data Driven Business Decisions
* Maximizing Table operations
ITG (Inter Training Greece)
*Role Model Excellence
Surveillance and Security Modules
surveillance practice in Bucharest
Timeline
F&B Operations Manager
TEKILA
03.2022 - Current
Manager on Duty
HACHIKO
09.2020 - 03.2022
Casino Manager
Carnival Cruise Lines
05.2014 - 01.2020
Poker Room Shift Manager & Pit Manager
Club Hotel Casino Loutraki
09.1995 - 08.2012
Business Administration And Management
Queensborough Community College
Bachelor of Science - Business Administration And Management
Southeastern College
High School Diploma -
A.C.S American Community Schools
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