Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Stella Gkioni

Stella Gkioni

Athens

Summary

An independent and self-motivated person with proven experience in various fields. Tech enthusiast with an eye on business. Passionate about delivering good work, organized by prioritizing, able to add value to a business operating in a dynamic, innovative environment. Team spirit and leadership developed through group projects.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Solution Manager

Bosch
Warsaw
02.2023 - 04.2023
  • Responsible for the collaboration between Business and IT Delivery; Working together with core and virtual/extended consulting and delivery teams in the area Software@Bosch
  • Consulting the end-to-end solutions of the respective divisions and planning the worldwide IT roadmap ensuring transparency about all requirements
  • Enabling innovative digital business models of my customers as well as the continuous development of the solution portfolio
  • Prioritizing all requirements of the divisions in my area of responsibility and structuring the project requests as well as the coordination of the necessary solution teams

Senior Business Applications Analyst

CBRE
Warsaw
12.2020 - 01.2023
  • Collaboration with global product teams to define the product's vision and objectives. Build the product's roadmap that fits in with the overall EMEA region needs.
  • Participation in product’s rollout meetings with EMEA users for the identification of users’ needs. Gathering requirements for product’s development, participation in users’ training for the product.
  • Refinement of features provided by Product Manager, creating user stories and maintaining business documentation, working as the Product Owner to fulfil the priorities on User Stories and requirements’ design.
  • Provide level 2&3 support to internal and client users of the Global Pulse Property platform via ticketing tool Service Now.
  • Test fixes and changes to the product before implementation to live environments.

Junior Process Officer

Nordea
Lodz
07.2020 - 11.2020
  • Performing KYC process for corporate customers (analyzing and assessing risk factors of customers).
  • Contacting customers, branches and responsible managers regarding customers’ data.
  • Communicating KYC knowledge between Sweden and Poland, focused on association customers.

IT Support Consultant

Unit 4
Wroclaw
11.2016 - 05.2019
  • Support of Agresso ERP software in the finance sector supporting external users in Sweden.
  • Dealing with incoming e-mails from customers responding to their requests for action (2nd line). Ticketing tool - Salesforce.
  • Investigation and resolution of problems via database using SQL.
  • Testing of software bugs and further document and troubleshoot issues together with R&D team. Knowledge based articles written for the users which were uploaded at Unit4's customer portal.

Purchasing Requisition Validation Agent

Infosys
Lodz
05.2016 - 10.2016
  • Performance of shopping carts’ quality checks.
  • Collection of missing data and coordination with category managers in order to ensure a smooth purchasing requisition process for the Swedish company Telia’s end users

Assistant of Safety and Quality Department

Total Quality Consultants
Athens
01.2014 - 04.2014
  • Preparation of shipboard manuals (SOPEP, SMPEP, PC SOPEP, FSTMP, FSTM etc)

Personal Assistant

Kaminco Management
Athens
05.2013 - 10.2013
  • Performance of routine clerical and organizational tasks.
  • Organization of files, Schedule appointments, Draught of messages.
  • Responsible for company’s customers contracts.

Secreterial Support / Assistant at Crew Department

Venus Enterprises
Athens
07.2012 - 11.2012
  • Employment of seafarers whose performance meets the company’s and industry’s certification standards as stipulated by the STCW and the respective Flag Administration.
  • Cooperation with Manning Agents that continuously and effectively meet the company requirements.

English Teacher

Malkogianni Moutsou
Athens
09.2009 - 05.2011
  • Teaching English to pupils at laboratory room

Education

No Degree - Swedish Language

Lernia AB
Stockholm, Sweden
02.2016

Master of Science - Strategic Management And Leadership

Halmstad University
Halmstad, Sweden
05.2015

Bachelor of Science - Maritime Business

University of Piraeus
Athens, Greece
06.2012

Skills

  • Agile
  • SQL
  • Communication
  • Time management
  • Leadership
  • Problem-solving
  • Presentation

Certification

  • ECDL (Word, Excel, PowerPoint, Access, Internet & Outlook)
  • The complete SQL Bootcamp 2020 - Udemy
  • The complete Oracle SQL certification - Udemy
  • Software Development OOP, UML, Agile &more – Udemy
  • Data analyst -Expose sp. Zoo
  • Product management/Excel as a PM & Build great products-Udemy
  • Business analyst: Software testing processes & Techniques- Udemy

Hobbies

  • Horse riding
  • Volleyball
  • Travelling

Languages

Greek
Native language
English
Advanced
C1
Swedish
Advanced
C1
German
Intermediate
B1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

IT Solution Manager

Bosch
02.2023 - 04.2023

Senior Business Applications Analyst

CBRE
12.2020 - 01.2023

Junior Process Officer

Nordea
07.2020 - 11.2020

IT Support Consultant

Unit 4
11.2016 - 05.2019

Purchasing Requisition Validation Agent

Infosys
05.2016 - 10.2016

Assistant of Safety and Quality Department

Total Quality Consultants
01.2014 - 04.2014

Personal Assistant

Kaminco Management
05.2013 - 10.2013

Secreterial Support / Assistant at Crew Department

Venus Enterprises
07.2012 - 11.2012

English Teacher

Malkogianni Moutsou
09.2009 - 05.2011

No Degree - Swedish Language

Lernia AB

Master of Science - Strategic Management And Leadership

Halmstad University

Bachelor of Science - Maritime Business

University of Piraeus
Stella Gkioni