Stephen Monday
Bristol
Summary
Driven Warehouse Service Team Manager with a proven track record at Tesco Ltd, enhancing customer satisfaction and team performance through effective problem-solving and staff development. Skilled in project management and fostering an inclusive environment, I excel in optimizing operations and leading high-performing teams. Achievements include significant improvements in efficiency and team agility.
Health and safety is crucial and must be followed in an environment such like this. Making sure my health and safety training is followed and others adhere to.
Overview
22
22
years of professional experience
Work History
Warehouse Service Team Manager
Tesco Ltd
06.2002 - Current
- holding investigation and disciplinary meetings including gathering cctv evidence, holding these meetings in a professional manner where the employee is represented by legal representation and understanding what level of sanction is needed for the colleague.
- following policy and understanding policy knowing where to gather this information from.
- managing health and safety to a high standard
- managing attendance,sickness and following policy where again giving a level of sanction that is necessary for the individual.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Mathematics
Caldicot Comprehensive School
South Wales 08.2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Staff Development
- Decision-Making
- Problem Resolution
- Positive Attitude
- Hiring and Training
- Managing Operations and Efficiency
Timeline
Warehouse Service Team Manager
Tesco Ltd
06.2002 - Current
Mathematics
Caldicot Comprehensive School
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