STYLIANI MOUZAKITI

Take part of the integration project between Logistics, Erp - E commerce platform

Manage a team of 5 colleagues

• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
• Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
• Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
• Constructed new payment systems for online orders to optimize website shopping and boost sales.
• Supported annual media planning process and media buying for digital content.
• Incorporated e-commerce objectives in social media platform management.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Gained extensive knowledge in data entry, analysis and reporting.

Take part of the integration project between Logistics, Erp - E commerce platform

· Manage all day to -day activities and execute 100-250 orders per day.

· Drivingsales performance of e-commerce platform.

· Managing and executing promotional campaigns.

· Providing insights on customer shopping trends to support assortment selection and identify assortment gaps.

· Ensuring good customer service by addressing and ensuring timely resolution of customer issues or comments.

· Working closely with demand planning and warehousing teams - ERP in order to ensure smooth order fulfillment.

· Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance.

Managing and executing promotional campaigns . Providing insights on customer shopping trends to support assortment selection and identify assortment gaps. Ensuring good customer service by addressing and ensuring timely resolution of customer issues or comments.

Managing the platforms and global marketplaces and ensuring achievement of annual targets in terms of revenue and operating expenses.

· Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.

· Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.

· Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.

· Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
• Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
• Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.

· Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

· Carried out day-day-day duties accurately and efficiently.

· Demonstrated respect, friendliness and willingness to help wherever needed.

· Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

· Maintained energy and enthusiasm in fast-paced environment.

· Proved successful working within tight deadlines and fast-paced atmosphere.

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Developed and maintained courteous and effective working relationships.

· Maintained excellent attendance record, consistently arriving to work on time.

· Identified issues, analyzed information and provided solutions to problems.

· Resolved problems, improved operations and provided exceptional service.

· Improved operations through consistent hard work and dedication.

· Exceeded goals through effective task prioritization and great work ethic.

· Participated in team-building activities to enhance working relationships.

· Used coordination and planning skills to achieve results according to schedule.

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Offered friendly and efficient service to customers, handled challenging situations with ease.

· Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

· Developed marketing content such as blogs, promotional materials and advertisements for social media.

· Analyzed and reported social media and online marketing campaign results.

· Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.

· Discussed SEO needs and optimized strategies for short- and long-term campaigns.

· Evaluated monthly performance statistics and used data to inform future strategies.

· Increased customer engagement through social media.

· Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.

· Verified client messages were answered within 1-2 hours to establish quick and effective issue resolution.

· Outlined omnichannel channel goals across brands and digital platforms for store systems, web, mobile and marketing systems.

· Maintained expert-level skills in e-commerce platforms such as open -cart and Magento.

· Created social media content with consistent content and tone.

· Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.

· Managed workflow between staff, coordinating documents, planning and creative material distribution.

· Utilized market trends and target audience statistics to effectively and appropriately market products.

· Handled customer relations issues, enabling quick resolution and client satisfaction.

· Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

· Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated leadership skills in managing projects from concept to completion.
• Learned and adapted quickly to new technology and software applications.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.