Summary
Overview
Work History
Education
Skills
Timeline
Generic

Στυλιανός Καπάσογλου

Άνεργος
Μαρούσι

Summary

Dynamic Food and Beverage Manager with a proven track record at Jackson Hall American Bar And Grille, excelling in customer service and team management. Recognized for enhancing service efficiency through innovative training programs and resolving customer concerns, ensuring repeat business and a welcoming atmosphere. Proficient in Microsoft Office and dedicated to fostering teamwork.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
3
3
Languages

Work History

Μάγειρας

Nikis Bistro
03.2011 - 11.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

FOOD AND BEVERAGE MANAGER

FAROS BISTRO
01.2012 - 07.2013
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Managed bar and wait staff and directed hiring program.
  • Organized successful special events that contributed to increased sales figures.

Door Host

COSMOS BAR AND RESTAURANT
04.2010 - 01.2011
  • Increased guest satisfaction by promptly addressing their concerns or inquiries at the door.
  • Upheld high standards of professionalism while interacting with diverse clientele in a fast-paced environment.
  • Maximized venue capacity by closely monitoring occupancy levels and adjusting entry flow as needed.
  • Streamlined door operations by utilizing venue software to track guest information accurately.
  • Supported venue reputation through diligent adherence to dress code, age verification, and other entrance policies.
  • Demonstrated versatility and adaptability by adjusting to changes in venue policies or procedures with ease.

Food and Beverage Manager

Jackson Hall American Bar And Grille
03.1997 - 09.2001
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Resolved customer complaints involving food or beverage quality and service.

Cashier

JACKSON HALL KOLONAKI
03.1995 - 04.1996
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Associate of Science - Biology

UNIVERSITÀ DEGLI STUDI
BOLOGNA
04.2001 -

High School Diploma -

2o ΛΥΚΕΙΟ ΑΜΑΡΟΥΣΙΟΥ
ATHENS
04.2001 -

PROFICIENCY

BRITISH COUNCIL
KOLONAKI
06-1981

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Team management

Time management

Microsoft office

Problem-solving

Timeline

FOOD AND BEVERAGE MANAGER

FAROS BISTRO
01.2012 - 07.2013

Μάγειρας

Nikis Bistro
03.2011 - 11.2014

Door Host

COSMOS BAR AND RESTAURANT
04.2010 - 01.2011

Associate of Science - Biology

UNIVERSITÀ DEGLI STUDI
04.2001 -

High School Diploma -

2o ΛΥΚΕΙΟ ΑΜΑΡΟΥΣΙΟΥ
04.2001 -

Food and Beverage Manager

Jackson Hall American Bar And Grille
03.1997 - 09.2001

Cashier

JACKSON HALL KOLONAKI
03.1995 - 04.1996

PROFICIENCY

BRITISH COUNCIL

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