Svetlana Demetriou

Customer Engagement:

• Respond promptly to customer inquiries through various communication channels.
• Maintain a positive, empathetic, and professional attitude when interacting with customers
• Assist the customer service team by following up on recent communications with clients.

Sales Support:

• Interact with customers in a consultative manner, helping them understand the benefits of the BMK Health Travel services.
• Recognize and effectively address customer objections, guiding them toward informed decisions.
• Efficiently process orders, forms and requests from clients.
• Communicate with head office.

• Enhanced customer satisfaction by providing personalized styling advice and product recommendations to optimize profitability.
• Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
• Increased sales through effective visual merchandising and creative window displays.
• Developed a loyal client base by building strong relationships and offering exceptional service.

• Managing the sales, operations, asset protection, and human resources to assure a great customer experience and optimum profitability.
• Develop a strong team culture through effective communication, consistent coaching, identify their development and training needs, delegate their responsibility.
• Increased sales by implementing new window display, innovative marketing strategies and inventory management techniques.
• Optimized store layout for maximum customer engagement and product visibility.
• Improved customer satisfaction scores with attentive service and prompt resolution of concerns.

• Setting sales targets and goals for the staff and assessing their progress every day, week and month.
• Financial reports, analyzing top and bottom 20. Create an Action Plan for the next week
• Increasing sales turnover an average of 15%
• Improving customer service to the highest possible standard.
• Increasing the KPI
• Product training, service,procedure and standards.
• Measure and improve the effectiveness of the staff.
• Maintaining good staff relations through effective communication, leadership and motivation.
• VM Changing the shop floor and mannequins according to a business plan, sales reports and specific of the store.
• Organizing replenishment of merchandise.
• Coordinating all the marketing events in store.
• Improved stock control and shrinkage
• Work closely with the product development team and the marketing department . Give them feedback if there are any issues with merchandise.
• Organizing work and holiday rota. Formal performance appraisals.
• Dealing with customer complaints.
• Plan the merchandise for the next season.

• I was responsible for four shops in and around the London area and one in Italy.
• Provide the operational support; supply chain, marketing, store layouts and design, sales promotions. I was planning delivery, logistics process and warehouse support.
• Training managers and staff in product knowledge. Ensure the highest level of customer service is being provided in stores area. Actively coach the manager's team to maximise sales and service opportunities, ensure business growth plans are achieved develop them to reach the next level.
• Coordinating all the marketing events.
• I was responsible for researching and generating new business leads within the lingerie market.
• Actively communicate with all levels of personnel in regional team.
• Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
• Optimized logistics management, resulting in reduced delivery times and improved inventory control.
• Co-operation with product suppliers and brand managers, to attend the meetings. Planning the merchandise for the next season
• Regular store check and requirements.