Takis Kirkis

Key responsibilities:
Service Management (ITSM), Incident/Problem/Change/escalation Management, SLA & KPI management, Service Improvement plan, Service/performance Review & Reporting. Acting as point of contact between customer IT management and internal operational teams & business units.

Managing following accounts
P&O Maritime (ex TOPAZ). Leading international OSV company merged with P&O Maritime logistics in 2021. Managing IT services on 100 vessels operate with VSAT maritime solution worldwide & HQ offices.
OTEGLOBE/Hellenic Ministry of Foreign affairs. IT & VPN services to 23 Greek embassies & consulates worldwide.
Member of CSM team for Philip Morris International (PMI), for 1 year (2021), to support data integrity & audit project, covering 500 sites in 100 countries.

As Data Security officer, build, run, and manage Information Security Management System ISMS for Greece. Managed compliance to the local Regulation for Data Security in Greece imposed by the Hellenic Authority for Communication Security and Privacy (ADAE) based on EU directive.

As Security PoC for EEMEA region, managed global security awareness campaign project and conducted awareness training sessions for Orange employees globally.

Project Manager (2014-2016) for Maritime VSAT order implementation on 45 LPG and Tanker vessels (Greek Shipping companies)

Managed service transition and operational readiness covering all Orange IT & Integrated services for A & B-end corporate customer in Greece, Cyprus, Balkans & Baltics.
Coordinated multi-vendor delivery and managed cross-function operations to deliver value to the customers

Supervision of incident management, escalation management, network supervision & and reporting. Responsible to analyze team performance results ensuring that are align with teams KPIs.

• Project coordinator for the submission of proposals for EU funded telecom programs (4th framework for research and technology – ACTS, TELEMATICS)
• Project coordinator for the Greek contribution for IMMIS project, funded by ESA
• Customer support for INMARSAT services and equipment

Sales of Lincoln welding machines & programmer of CNC cutting machines