Athanasios Georgiadis
Customer Experience Agent
Thessaloniki
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Experience Agent
Multifreiht LTD
Thessaloniiki
09.2018 - Current
- Expertise in Logistics: Demonstrated knowledge and understanding of logistics principles and practices, including freight transportation, customs regulations, and supply chain management.
- Managed over 50 customer/various stakeholders/shippers/consignees and carriers calls and over 20 loadings per day.
- Billing: more than 200 invoices per year.
- Freight Operations: Proficient in coordinating and managing all aspects of freight operations, including booking shipments, preparing shipping documentation, and ensuring timely delivery.
- Customer Service: Proven ability to provide excellent customer service by promptly addressing inquiries, resolving issues, and maintaining strong relationships with clients, suppliers, and partners.
Internship Trainer
IONIAN MANAGEMENT S.A
ATHENS, GREECE
03.2015 - 05.2015
- Documentation and reporting to head master .
- Compliance with regulations: Ensuring that all training programs and activities adhere to relevant industry regulations, such as those set by maritime governing bodies and safety standards.
- Correspondence monitoring.
- Technical training: Attended technical training sessions related to tanker operations and maintenance. This could include topics such as ship navigation, cargo handling, safety protocols, emergency procedures, and compliance with international maritime regulations.
Education
Post Graduate Degree - Maritime Studies
09.2010 - 11.2015
Skills
Documentation and Compliance
Accomplishments
- Improved Operational Efficiency: Implemented process improvements that resulted in increased efficiency in shipment handling, reducing turnaround time and optimizing resource utilization.
- Customer Retention and Satisfaction: Demonstrated ability to build strong relationships with clients, resulting in a high rate of customer retention and positive feedback.
- Successful Project Management: Effectively managed and coordinated large-scale shipments or complex logistics projects, ensuring on-time delivery and customer satisfaction.
Additional Information
Military Duties : Fulfilled
Driving Licence
Certification
Engislh Edexcel
Timeline
Certificate of Standard Arabic Language
08-2021
Customer Experience Agent - Multifreiht LTD
09.2018 - Current
Internship Trainer - IONIAN MANAGEMENT S.A
03.2015 - 05.2015
University of Piraeus - Post Graduate Degree, Maritime Studies
09.2010 - 11.2015
ECDL Expert
06-2008
Engislh Edexcel
05-2008
Zertificat Deutsh
10-2005
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