Theodore Kontos

• • Provided bilingual (English and Greek) technical support to customers, resolving WiFi connectivity issues for homes and businesses.

• Diagnosed and troubleshot network problems, including router configuration, signal optimization, and device compatibility.

• Assisted customers in setting up new WiFi networks and ensured seamless operation across devices.

• Maintained a professional and empathetic approach during high-pressure situations, successfully de-escalating complaints.

• Collaborated with the technical team to escalate and resolve complex issues efficiently.

• Provided feedback to the development team on recurring issues, contributing to process and product improvements.

- Provided exceptional customer service in a fast-paced bar environment during overnight shifts, ensuring a welcoming and enjoyable experience for clients.
- Served drinks efficiently and accurately while adhering to health and safety standards.
- Maintained bar cleanliness by sanitizing tables, restocking supplies, and ensuring a tidy workspace throughout shifts.
- Managed crowd control at the entrance, verifying identification, monitoring capacity, and controlling entry to maintain a safe and respectful environment.
- Cultivated rapport with customers, resolving complaints calmly and professionally to enhance customer satisfaction.
- Demonstrated adaptability by assuming various roles, including flexibility and teamwork in assisting colleagues during peak periods.