Theodore Vikas

• Reduced turnover rates by offering engaging and relevant professional development opportunities.
• Delivered exceptional results by consistently updating course content to reflect evolving business needs.
• Communicated regularly with stakeholders, ensuring alignment between organizational goals and training initiatives.
• Implemented ongoing assessments to monitor employees'' progress and adjust training strategies as needed.
• Promoted collaboration within the training team by fostering open communication channels and group problem-solving activities.
• Collaborated with department heads to identify areas of improvement, devising targeted training solutions.
• Established clear objectives for training sessions, promoting goal-oriented learning outcomes.

• Deliver onboarding and upskilling training sessions on tools, processes, and policies for multiple clients.
• Coordinate with in-house and client stakeholders for screening, onboarding, and transition to operations.
• Oversee learning-curve monitoring, reporting performance variables, and driving continuous improvement.
• Organize and track refresher workshops and upskilling initiatives to boost operational KPIs.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.

• Continuously improved upon existing processes, analyzing participant feedback to make informed adjustments in future trainings.
• Coordinated logistics for offsite workshops and conferences, optimizing opportunities for professional growth among employees.
• Streamlined the onboarding process for new hires, expediting their integration into company culture.
• Leveraged technology platforms to create interactive e-learning modules that enhanced user engagement and retention rates.
• Monitored industry trends, incorporating best practices into training programs for continuous improvement.
• Managed a team of trainers, providing guidance and support in developing effective instructional materials.

• Provided real-time customer support and problem resolution under tight deadlines.
• Liaised directly with airlines and partners, utilizing financial and booking tools for issue resolution.
• Established rapport with customers through active listening and personalized attention, fostering long-term relationships based on trust and loyalty.
• Boosted positive feedback from customers through attentive listening, empathy, and tailored solutions.
• Implemented new procedures to enhance communication between departments, leading to a more cohesive customer service experience.
• Coordinated closely with other departments to resolve customer issues, ensuring seamless service delivery and problem resolution.

Taught English to young learners (12–17) and adults preparing for FCE, ECPE, and CPE exams.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.

• Taught adult learners up to C2 level (IELTS, BULATS, TOEIC, CPE).
• Developed and implemented digital educational materials for e-Learning platforms.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.

• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Kept classroom organized, clean and safe for students and visitors.
• Instructed C2-level adult students preparing for ECPE examinations.

Managed photo editing, page layout, and visual production for print editions.

• Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
• Managed budget for photography department.
• Used Adobe Photoshop and Adobe Lightroom to crop, invert and control light and color properties of photos.
• Cultivated relationships with photographers, agencies, and other collaborators to expand the network of available resources for projects.

• Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
• Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
• Created and presented media and advertising packages to prospective customers.

• Supported post-production editing processes, contributing to timely project completion and high-quality deliverables.
• Reviewed daily footage with editors assisting in making decisions about which scenes would make the final cut.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.

• Collaborated with editors to develop compelling story ideas, ensuring diverse content that appealed to a wide audience.
• Researched and produced daily news reports.

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

• Wrote, edited and produced stories for Internet and digital channels.
• Enhanced publication''s reputation by consistently delivering high-quality, well-researched articles on various topics.