THEODOSIS KARAGIANNIS
Athens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Customer Service Agent
PeopleCert
Athens, Attica
07.2021 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
Tour Guide
Corfu Aquarium
Corfu, Nomos Kerkyras
07.2017 - 10.2017
- Built personal relationships with guests to promote positive experiences.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Tour in Greek, English and Spanish
- Taking care of the animals in the aquarium
Education
Letras Y Filosofia, Universidad De Malaga (Erasmus+)
Malaga, Spain 01.2018 - 04.2018
No Degree - Language Interpretation And Translation
Department of Foreign Languages And Translation
Corfu, Greece 09.2013 - Current
5th High School
Trikala, Greece 01.2010 - 04.2013
Skills
Windows
Customer Service
Problem Resolution
Live chat support
Inbound Customer Service
CRM Software
Information Updates
Microsoft Outlook
Computer Proficiency
Critical Thinking
Product Knowledge
Technical Support
Languages
English
Proficient
C2
Spanish
Upper intermediate
B2
German
Intermediate
B1
Training
2014, Certificate of Attendance - Laboratory for the Documentation of the History of Greek-British Relations, School of History and Translation-Interpreting, Symposium: Is Standard English on the Way Out? The Imperial Cultural Background, Ionian University
Timeline
Customer Service Agent
PeopleCert
07.2021 - 05.2024
Letras Y Filosofia, Universidad De Malaga (Erasmus+)
01.2018 - 04.2018
Tour Guide
Corfu Aquarium
07.2017 - 10.2017
No Degree - Language Interpretation And Translation
Department of Foreign Languages And Translation
09.2013 - Current
5th High School
01.2010 - 04.2013
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