THEOFANIA PAPAMICHAILIDOU
Serres
Summary
Dynamic and adaptable professional with extensive skills in customer service and technical support. Demonstrates strong problem-solving, communication, and teamwork abilities. Possesses significant experience in social media management and administrative functions, as well as the administration and ownership of a web page. Renowned for effectively operating in diverse professional environments, where I have cultivated a wide array of new competencies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Booking.com
07.2024 - 08.2024
- Company Overview: Teleperformance Single Member S.A. Greece
- Teleperformance Single Member S.A. Greece
Technical Customer Support Specialist in Printers
Hewlett Packard / Teleperformance S.A. Greece
10.2023 - 06.2024
- Company Overview: Teleperformance Single Member S.A. Greece
- Teleperformance Single Member S.A. Greece
- Identified, monitored and resolved potential problematic customer issues.
- Utilized multiple software applications simultaneously while assisting customers, demonstrating excellent multitasking abilities.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Provided steady Key Performances Indicators (KPIs) track on my montly record, placing me in the middle of my coworkers team in terms of performance. Exceptionaltional customer service, consistently exceeding performance metrics in various areas.
Agricultural Business Administration and Production
Self - Employed
12.2012 - 06.2023
- Self employed with significant help from my brother.
- Worked effectively in rough environments such as agricultural fields.
- Proven ability to accomplish hard work in the field and at the same time to administrate business responsibilities.
- I managed 70 acres of fields more or less every year.
Pharmacist Assistant
Pharmacy Prosnikli Evangelia & Co.
09.2021 - 03.2022
- Company Overview: Headquarters Valtero Serres Greece
- Headquarters Valtero Serres Greece
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Prepared bills for clients and submitted required paperwork to insurance companies.
Reception Employee
Serres Racing Circuit
10.2012 - 12.2012
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized and maintained a clean, welcoming reception area, contributing to a positive first impression for guests.
- Organized, maintained and updated information in computer databases.
Enumerator
ELSTAT
05.2011 - 05.2011
- Company Overview: ELSTAT (National statistics service)
- Sector of Serres in the 'population - housing census 2011'
- Stayed current on relevant guidelines, regulations, and procedures necessary for successful task execution within the enumerator role.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
Office Employee
Governmental Electricity Provider (D.E.I)
06.2008 - 12.2008
- Company Overview: Governmental Electricity Provider (D.E.I)
- Serres Branch, Greece
Customer Support
Agricultural Supplies Store "Panagiotidou Despina"
01.2006 - 12.2007
- Voluntary Work
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Secretary
Vasilios Katirtzoglou Law Firm
04.2005 - 08.2005
- Company Overview : Vasilios Katirtzoglou Law Firm
- Via "STAGE" ( Governmental Work Experience Program)
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
Office Employee
Regional TV Channel "Rodolivos" Serres, Greece
05.2004 - 07.2004
- Internship via the Training programme "Application Software Development Executives".
- Increased overall office efficiency with proficient use of computer software, including Microsoft Office Suite and CRM systems.
Sociologist (Internship)
Social Care Division at Municipality of Serres
07.2003 - 08.2003
- Internship via Department of Sociology, University of Crete, Greece to Social Care Division at Municipality of Serres
- Demonstrated respect, friendliness and willingness to help wherever needed. Got Reference Letters from my co workers for my work during Internship complementing my abilities.
- Learned and adapted quickly to how public services apply social care daily to people who are in need or seek for help.
Education
MBA - Public Administration
International Hellenic University
Serres, Greece03-2023
Bachelor - Sociology
School of Social Sciences, University of Crete
Rethymno, Greece12.2003
Skills
HARD SKILLS
- Microsoft 365 tools empowered
- GenAI in Marketing & Sales”, “GenAI in Project Management”, “GenAI in Customer Support & Account Management”
- Cloud Computing empowered
- Wordpress Operation, woo commerce empowered
- Digital Marketing / SEO, content creation, social media marketing empowered
- JavaScript / PHP /Python empowered
SOFT SKILLS
- Communication excellence verbal and written
- Emotional intelligence / empathy
- Critical thinking
- Adaptability and flexibility
- Reliability and punctuality
TRANSFERABLE SKILLS
- Call control
- Time management
- Technical troubleshooting
- Customer service
- Multitasking and organization
Certification
- Certified training as "Gen Ai Empowered" ( GenAI in Marketing & Sales”, “GenAI in Project Management”, “GenAI in Customer Support & Account Management) - programme "equal society women back to work"- 1/04/25 - 30/06/25 (32 hours)
- Certified as "Expert in the use of E Commerce Techniques And Tools" - 10/04/25 - 5/06/25 (200 hours)
- Certified as "Application Software Development Executives" - European Certification of Information Technology Professionals (EUSIP) - 26/01/04 - 19/07/04 (850 hours)
- Certified in "Introduction To Cloud" - Grow With Google - (14/11/2024)
- Certified training in "Introduction to Psychology, Counseling and Life Coaching", University of the Aegean, Greece - 11/2018 - 7/2019 (70 hours)
- Certified training in "Special Education and General Education", University of the Aegean, Greece - 23/09/2019 – 23/04/2020 (420hours)
- Certified "International Diploma in Social Economy And Entrepreneurship", University of the Aegean, Greece - 1/04/2020 - 30/04/2020 (70 hours)
- Certified in "School Psychology", University of the Aegean, Greece - 29/06/2020 – 04/04/2021 (440 hours)
Languages
English
Advanced (C1)
Additional Information
Volunteer work
Secretary of the Cultural Association of Anagennisi Serron (2011-2014). Various actions with indicative the co-organization of 2 major music concerts and 2 theatrical performances. Contribution to all kinds of cultural events and charitable actions within the framework of the local cultural association.
Personal Interests hobby
- Co-owner and co-manager of a non-profit Greek website, contributing to a special social group of women (February 2025 until now).
- Various constructions, Gardening, manual labors any kind
Timeline
Customer Service Agent
Booking.com
07.2024 - 08.2024
Technical Customer Support Specialist in Printers
Hewlett Packard / Teleperformance S.A. Greece
10.2023 - 06.2024
Pharmacist Assistant
Pharmacy Prosnikli Evangelia & Co.
09.2021 - 03.2022
Agricultural Business Administration and Production
Self - Employed
12.2012 - 06.2023
Reception Employee
Serres Racing Circuit
10.2012 - 12.2012
Enumerator
ELSTAT
05.2011 - 05.2011
Office Employee
Governmental Electricity Provider (D.E.I)
06.2008 - 12.2008
Customer Support
Agricultural Supplies Store "Panagiotidou Despina"
01.2006 - 12.2007
Office Secretary
Vasilios Katirtzoglou Law Firm
04.2005 - 08.2005
Office Employee
Regional TV Channel "Rodolivos" Serres, Greece
05.2004 - 07.2004
Sociologist (Internship)
Social Care Division at Municipality of Serres
07.2003 - 08.2003
MBA - Public Administration
International Hellenic University
Bachelor - Sociology
School of Social Sciences, University of Crete
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