THEOFANO PASOULA

Experience working in a telemarketing sales and customer service department for a company that promotes educational programs. My role involved handling inbound and outbound calls, providing information to potential clients, and assisting with enrollment processes.

I am proficient in HubSpot CRM, Excel, and Microsoft Office, which I used to manage leads, track sales performance, and organize customer data efficiently. Additionally, I have experience in professional email communication, responding to inquiries, following up with leads, and ensuring customer satisfaction.

My strong communication skills, ability to multitask, and familiarity with CRM tools have helped me successfully engage with clients and contribute to sales growth.

• Providing excellent customer service, ensuring a positive experience during transactions
• Handling financial transactions with accuracy and responsibility, ensuring proper recording and storage
• Supporting customers with various inquiries and issues, contributing to their effective resolution with courtesy and professionalism
• Maintaining order and cleanliness at the cash register and service area, ensuring a pleasant environment
• Participating in inventory management and assisting with additional tasks, supporting the overall store operation

• Making inbound and outbound calls to promote products and services to new and existing customers
• Understanding customer needs through active listening and adapting the sales approach according to their profile
• Achieving and often exceeding monthly sales targets by using effective negotiation and persuasion techniques
• Using CRM systems to record and manage customer interactions, ensuring accurate tracking of sales and results
• Providing excellent customer service during and after the sale, ensuring customer satisfaction and retention
• Collaborating with the rest of the sales team to develop new strategies and continuously improve the sales process