Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Music, Singing, Maestros, Reading, Writing Books
Timeline
Generic
Tetida (Thetida) Kufo (Koufou)

Tetida (Thetida) Kufo (Koufou)

Heraklion

Summary

Sociologist with pedagogical training, equipped with strong leadership, communication and organizational skills to foster team collaboration and a supportive work environment. Demonstrates emotional intelligence, strategic thinking, and problem-solving abilities to empower individuals and encourage both personal and collective growth with patience. Experienced in social services through Red Cross volunteering, with additional training in adolescent psychology, cognitive psychotherapy, and special education.

Passionate about continuous learning and innovation, with a solid background in digital marketing, social media strategy, and statistical analysis using SPSS. Has completed seminars in entrepreneurship, career counseling, and neuro-linguistic programming (NLP), enhancing both academic knowledge and practical skills. Committed to contributing to modern, inclusive, and dynamic workspaces with professionalism and a focus on people-centered development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Red Cross Volunteer

Nursing House of Kalokairinos Charitable Foundation
01.2023 - Current
  • With self-denial, voluntary disposition and joy, a choir was founded by me and musical pieces are learned under my artistic direction.
  • We are actively writing by interviewing the guests of the hostel with the aim of writing a collective work in the form of a story.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Monitored progress towards service plan goals.
  • Monitored and evaluated impact of social services on community.
  • Assisted in conducting needs assessments to identify key areas of service needs.


Secretary & Operator & Backoffice

ESTRELLA Sh.p.k.
06.2022 - 12.2022
  • Management and training of newly hired employees and team members and team leaders.
  • Maintaining knowledge of company policies and procedures, decisions on current procedures and communication with customers to provide energy services safely in Greek and Albanian.
  • Offering services adapted to the labor market norms in Greece and the changes in daily work orders and specific needs of customers.
  • Organizing documentation in the company's archive promoting electricity services.
  • I handled my positions with organization, conscientiousness, hard work and dedication.

Bookseller

ADRION LTD. BOOKSTORE
11.2021 - 04.2022
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Assisted customers with locating books and other materials in store.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Collaborated with other staff to support smooth daily operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • With hard work, sociability and conscientiousness, I performed the duties of the profession.

Multisensory Tasks of First Class, Primary School

Saints Konstantinos and Helena, Church
10.2018 - 09.2020
  • Creative employment of kindergarten and elementary school children as a voluntary offering of these services to needy families with children in Agia Anastasia under the auspices of the Church of Saints Constantine and Helen, Heraklion, Crete.
  • At the same time, I worked as a babysitter privately with conscientiousness and respect and love for my fellow man.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

SECRETARY & TOUR GUIDE AS A VOLUNTARY OFFER

BURIAL MUSEUM OF SAINT CONSTANTINE & HELEN
03.2016 - 09.2018
  • With a sense of responsibility, organization and hard work, I served as a tour guide and secretary.
    I utilized Microsoft Office programs, especially Word & Excel and Powerpoint.
  • Regarding the drafting and sending of press releases and the creation of a nominal list of the Cemetery for the innovative search program for the location of historical and non-historical persons of the Municipality of Heraklion, within the cemetery.
    Including historical information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Seminar - Entrepreneurship/ Strategic Planning & Environment

National And Kapodistrian University of Athens
Athens, Greece
02-2025

Seminar - Special Education With Parallel Support

National University of Athens
Athens
01-2024

Seminar - Psychotherapy & Counseling

National University of Athens
Athens
01-2024

Seminar - Use of Social Media Marketing Tools And Techniques

KEDIVIM OF IEK MORFI
06-2023

Seminar - Child Psychology

University of West Athens
Athens, Greece
02-2022

BBA - Certificate of Pedagogical And Teaching Competence

School of Pedagogical And Technological Education
Pátrai, Greece
06.2021

Seminar - Career Counseling And Guidance in The Post-COVID19

University of Cyprus
Cyprus
01-2021

Seminar - The NLP Revolution in Education

ELT NEWS
Athens, Greece
01-2019

Bachelor of Science - Sociology

University Of Crete
Rethymno, Greece
11.2018

Seminar - SPSS Statistical Software Training

KEK of Municipality of Crete
01-2015

Skills

  • Health and safety
  • Social media promotion
  • Resource mobilization
  • Volunteer recruitment
  • Patient care
  • Public health education
  • Documentation and reporting
  • Disaster management
  • Microsoft Access
  • Crisis prevention intervention (CPI)
  • Case file management
  • Document management
  • De-escalation techniques
  • Problem-solving aptitude
  • Educational programs
  • Interpersonal communication
  • Active listening
  • Professionalism
  • Multitasking Abilities
  • Patient relationship management
  • Client intakes
  • Analytical thinking
  • Team collaboration
  • Client and family interviews
  • Care coordination
  • Excellent communication
  • Verbal and written communication
  • Behavioral management planning

Certification

  • Ειδικής Αγωγής με Παράλληλη Στήριξη, ΕΚΠΑ ΑΘΗΝΩΝ, 01/01/24
  • Βασικές Αρχές Ψυχοθεραπείας - Συμβουλευτικής, ΕΚΠΑ ΑΘΗΝΩΝ, 01/01/24
  • Προαγωγή Ψυχικής Υγείας Παιδιών και Εφήβων, 02/01/22
  • Η Επανάσταση του Νευρογλωσσικού Προγραμματισμού (NLP) στην Εκπαίδευση, 11/30/19
  • Σεμινάριο επιμόρφωσης για το στατιστικό πρόγραμμα του SPSS, 01/01/15

Languages

Αγγλικά
Αλβανικά

Personal Information

  • Date of Birth: 08/17/90
  • Nationality: Αλβανίας

Music, Singing, Maestros, Reading, Writing Books

I have been involved in singing since childhood and have received first and fourth prizes in national student competitions as part of a vocal ensemble and as a soloist. I have participated in the choirs of the Municipality of Heraklion, ANPNOIS, and later the vocal group Thyrathen. Currently, I lead the choir of the Kalokairinos Foundation as a volunteer of the Hellenic Red Cross. I also write books, and a short story based on the experiences of the foundation’s shelter residents is set to be published in collaboration with the Kalokairinos Foundation.

Timeline

Red Cross Volunteer

Nursing House of Kalokairinos Charitable Foundation
01.2023 - Current

Secretary & Operator & Backoffice

ESTRELLA Sh.p.k.
06.2022 - 12.2022

Bookseller

ADRION LTD. BOOKSTORE
11.2021 - 04.2022

Multisensory Tasks of First Class, Primary School

Saints Konstantinos and Helena, Church
10.2018 - 09.2020

SECRETARY & TOUR GUIDE AS A VOLUNTARY OFFER

BURIAL MUSEUM OF SAINT CONSTANTINE & HELEN
03.2016 - 09.2018

Seminar - Entrepreneurship/ Strategic Planning & Environment

National And Kapodistrian University of Athens

Seminar - Special Education With Parallel Support

National University of Athens

Seminar - Psychotherapy & Counseling

National University of Athens

Seminar - Use of Social Media Marketing Tools And Techniques

KEDIVIM OF IEK MORFI

Seminar - Child Psychology

University of West Athens

BBA - Certificate of Pedagogical And Teaching Competence

School of Pedagogical And Technological Education

Seminar - Career Counseling And Guidance in The Post-COVID19

University of Cyprus

Seminar - The NLP Revolution in Education

ELT NEWS

Bachelor of Science - Sociology

University Of Crete

Seminar - SPSS Statistical Software Training

KEK of Municipality of Crete
Tetida (Thetida) Kufo (Koufou)