Thomas Gabriel
CRM Assistant Manager
Istiea
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
3
3
Languages
Work History
CR Assistant Manager
GnK Group
06.2021 - 09.2023
- Completed opening and closing functions to meet operational needs.
- Worked with clients to address and respond to client and partnership management issues.
- Delivered superior customer service to strengthen customer relations.
- Created customer support strategies to increase customer retention.
Restaurant Co-Owner
'To Mpaxaraki'
04.2020 - 04.2021
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Operations Manager
Sodade 2
06.2017 - 06.2019
- Introduced new methods, practices, and systems to reduce turnaround time, mainly through checklists and SOPs.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Bar Manager
Sodade2
01.2016 - 06.2017
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service by resolving issues quickly and accurately.
Bar Supervisor
Sodade2
11.2012 - 06.2016
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Mandatory Military Service
Greek Military
11.2012 - 07.2013
- Adhered to strict protocols and followed orders while conducting operational mission simulations.
- Executed tactical operations simulations with accuracy and control.
- Directed tactical operations simulation in complex environments.
Education
Associate of Science - Physical Therapy Assistance
Metropolitan College
Athens 04.2001 -
Microsoft PL-300 Data Analysis Certification
04.2001 -
Skills
Teamwork and Collaboration
Customer Relations
Multitasking Abilities
Decision-Making
Conflict Mediation
Data Analysis
Data Management
Certification
Microsoft PL300 Data Analysis Certification
Timeline
CR Assistant Manager
GnK Group
06.2021 - 09.2023
Restaurant Co-Owner
'To Mpaxaraki'
04.2020 - 04.2021
Operations Manager
Sodade 2
06.2017 - 06.2019
Bar Manager
Sodade2
01.2016 - 06.2017
Bar Supervisor
Sodade2
11.2012 - 06.2016
Mandatory Military Service
Greek Military
11.2012 - 07.2013
Associate of Science - Physical Therapy Assistance
Metropolitan College
04.2001 -
Microsoft PL-300 Data Analysis Certification
04.2001 -