Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Gabriel

CRM Assistant Manager
Istiea

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification
3
3
Languages

Work History

CR Assistant Manager

GnK Group
06.2021 - 09.2023
  • Completed opening and closing functions to meet operational needs.
  • Worked with clients to address and respond to client and partnership management issues.
  • Delivered superior customer service to strengthen customer relations.
  • Created customer support strategies to increase customer retention.

Restaurant Co-Owner

'To Mpaxaraki'
04.2020 - 04.2021
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Operations Manager

Sodade 2
06.2017 - 06.2019
  • Introduced new methods, practices, and systems to reduce turnaround time, mainly through checklists and SOPs.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Bar Manager

Sodade2
01.2016 - 06.2017
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Improved customer service by resolving issues quickly and accurately.

Bar Supervisor

Sodade2
11.2012 - 06.2016
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Mandatory Military Service

Greek Military
11.2012 - 07.2013
  • Adhered to strict protocols and followed orders while conducting operational mission simulations.
  • Executed tactical operations simulations with accuracy and control.
  • Directed tactical operations simulation in complex environments.

Education

Associate of Science - Physical Therapy Assistance

Metropolitan College
Athens
04.2001 -

Microsoft PL-300 Data Analysis Certification
04.2001 -

Skills

    Teamwork and Collaboration

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Certification

Microsoft PL300 Data Analysis Certification

Timeline

CR Assistant Manager

GnK Group
06.2021 - 09.2023

Restaurant Co-Owner

'To Mpaxaraki'
04.2020 - 04.2021

Operations Manager

Sodade 2
06.2017 - 06.2019

Bar Manager

Sodade2
01.2016 - 06.2017

Bar Supervisor

Sodade2
11.2012 - 06.2016

Mandatory Military Service

Greek Military
11.2012 - 07.2013

Associate of Science - Physical Therapy Assistance

Metropolitan College
04.2001 -

Microsoft PL-300 Data Analysis Certification
04.2001 -

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Thomas GabrielCRM Assistant Manager