Thomas Merisiotis
Athens
Summary
Customer Service Enthusiast with over 5 years of experience in delivering exceptional support and ensuring customer satisfaction. Adept at handling high volumes of customer inquiries, resolving issues efficiently, and maintaining a positive company image.
Overview
5
5
years of professional experience
Work History
Customer Service
Germanos
10.2022 - 04.2024
- Resolved customer complaints and issues promptly.
-Assisted customers via phone, email, and chat with technical issues related to software and hardware.
- Trained and mentored new hires on customer service protocols and systems.
Computer Technician and Customer Service
Irepair
01.2021 - 09.2021
-Ηardware and software support, network management, and user training.
-Diagnose and repair hardware and software issues for over 100 clients per month.
Customer Service Representative
E-connect
12.2018 - 08.2019
-Resolved customer complaints and issues promptly.
- Managed a high volume of inbound and outbound calls, emails, and live chats.
Education
Electronic Engineer
Technical School Nea Smirni
Greece05.2011
Skills
- Adaptability and Quick Learning
- Conflict Resolution and Problem Solving
- Active Listening and Empathy
- Excellent Verbal and Written Communication
- Positive Attitude and Customer-Focused Approach
- Efficient Time Management and Multitasking
Languages
Greek
Native language
English
Advanced
C1
Timeline
Customer Service
Germanos
10.2022 - 04.2024
Computer Technician and Customer Service
Irepair
01.2021 - 09.2021
Customer Service Representative
E-connect
12.2018 - 08.2019
Electronic Engineer
Technical School Nea Smirni
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