Tiago Jacques Pereira Fulgencio

• Analyzed customer feedback to identify areas for improvement, leading to enhanced product and promotions.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Created customer support strategies to increase customer retention.
• Recruited, trained new employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Company Overview and Activities:

• Consulting services, Event planner, International Business Development, New product & market research, Regulatory services & other.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Fostered strong relationships with industry partners to expand business opportunities.

• In charge of providing solutions to already existing orders of clients and implementing new orders as up-selling and cross-selling.
• Promotion and maintenance of the whole adidas system and background through emailing, phone, chats, while ensuring the proper daily processes, program & track record
• Increased sales revenue by consistently meeting and exceeding sales targets, both the company's and personal.

• In charge of providing solutions and implementing repair and replacement requests and procedures for private customers, through emailing, phone and chat.
• Coordinated closely with internal teams to report software bugs and hardware defects, facilitating swift problem resolution for affected customers.
• Enhanced customer satisfaction by promptly addressing and resolving technical issues.

• Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
• Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences and hardware issues, ensuring minimal downtime.
• Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.

• In charge of providing solutions and implementing worldwide transactions of money transfer for private and corporate customers.
• Developed customized solutions for clients based on their unique requirements and objectives.
• Served as the primary point of contact for clients, ensuring consistent communication and proactive updates regarding their account status and any relevant developments.
• Conducted regular audits on transactions to identify potential risks or areas requiring additional attention, proactively addressing concerns before they escalated into larger issues.

• In charge of kitchen management & daily organizational tasks for the preparation of daily meals for over 2000 employees / Daily programming of all activities to the kitchen coordination and the proper daily maintenance
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Evaluated employee performance regularly, addressing any skill gaps or growth and initiatives.
• Delegated food preparation duties down to cooks and followed up with to verify proper preparation and production of meals.

• In charge of the Finance Department (Payroll, Payments, Accounts, Cash roll, Cash), Incoming & Outgoing Budgeting, Expenses control, Salaries,
• Streamlined internal processes, fostering improved efficiency and productivity within the firm.
• Negotiated settlements, achieving mutually satisfactory resolutions for clients and distributors.

• In charge of the daily Management and operation Service Programming within the tight financial disciplines and the methodical administration.
• Established positive and effective communication among unit staff and organization to minimize miscommunications, and deadlines.
• Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.

• In charge of coordination & communication with customers / management of the daily activities of the restaurant for its proper functioning / Cashier Handling, Suppliers ordering, operating tills and payments of customers.
• Managed scheduling for staffs to ensure optimal time management and productivity.
• Educated employees on daily organizational and activities to help and running efficiently
• Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.