Overview
Work History
Education
Skills
Languages
Timeline
Generic
TIMOTHEOS LOUTRIOTIS

TIMOTHEOS LOUTRIOTIS

HERAKLION

Overview

17
17
years of professional experience

Work History

Manager

Iridanos
11.2023 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Cashier

Santanna
05.2023 - 10.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Manager Director

COCONUT BEACH BAR RESTAURANT
05.2021 - 09.2022
  • Ensured company operations stayed within guidelines by closely monitoring government updates, implementing changes where needed.
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Managed team by offering support and constructive feedback to improve skills and maximise potential.
  • Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
  • Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.
  • Oversaw employee recognition programme to encourage professional development and high performance.
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
  • Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
  • Listened to team members' feedback and proactively addressed concerns.
  • Coordinated smooth onboarding for new staff with related training and documentation.
  • Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
  • Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
  • Encouraged staff to learn and develop new skills to meet individual and team goals.

CASHIER

SANCTUS-BAOS-SEMELI-TOY ROOM
05.2019 - 09.2023
  • Maintained high productivity by efficiently processing cash, credit and debit payments.
  • Maintained clean, tidy and organised checkout areas.
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
  • Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
  • Processed payments by cash, cheque, or card to complete transactions.
  • Prepared daily cash deposits to move funds to financial institution.
  • Used POS machines to scan items and process transactions.
  • Consulted with customers to help with purchasing decisions.

CASHIER,SITTING ASSISTANT,BARTENDER

BARATRESS
01.2015 - 09.2018
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
  • Maintained facility compliance with health codes, sanitation requirements and licence regulations.
  • Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
  • Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.

CASHIER,SITTING ASSISTANT

HAMAM CLUB
06.2007 - 09.2011
  • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
  • Maintained clean, tidy and organised checkout areas.
  • Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.


Education

2o Lyceum Kallitheas
Athens
1999

Skills

  • Business strategies
  • Growth tactic development
  • Policy and procedure development
  • Business plan development
  • Profitability strategies
  • Goal setting and management
  • Public speaking
  • Team leadership
  • Team coaching
  • Team motivation
  • Staff recruitment
  • Issue resolution
  • Issue and conflict resolution
  • Staff mentoring

Languages

Greek
First Language
English
Upper Intermediate
B2

Timeline

Manager

Iridanos
11.2023 - Current

Cashier

Santanna
05.2023 - 10.2023

Manager Director

COCONUT BEACH BAR RESTAURANT
05.2021 - 09.2022

CASHIER

SANCTUS-BAOS-SEMELI-TOY ROOM
05.2019 - 09.2023

CASHIER,SITTING ASSISTANT,BARTENDER

BARATRESS
01.2015 - 09.2018

CASHIER,SITTING ASSISTANT

HAMAM CLUB
06.2007 - 09.2011

2o Lyceum Kallitheas

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