Tom Leyssens
Summary
Dynamic professional with a rich background in hospitality and team management, notably as Restaurant Manager at Grand Cafe Capital. Excelled in enhancing customer engagement and streamlining operations, achieving significant efficiency improvements. Skilled in inventory control and fostering team collaboration, I bring a proven track record of elevating service standards and operational excellence.
Overview
14
14
years of professional experience
Work History
Head Waiter
FZEEN 5 Star Retreat
04.2024 - Current
- Prepare restaurant for service in an organized manner.
- Providing guidance to less experienced staff.
- Enhancing guest experiences through expertise in food and wine recommendations.
- Optimized coordination and collaboration among floor and kitchen teams.
- Promoted sales of specials through upselling techniques.
- Assisted in stock and order management.
Restaurant Manager
Grand Cafe Capital
03.2022 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Created and optimized staff schedules.
- Managed and coordinated private events, including scheduling appointments, organizing event logistics, and ensuring successful execution.
- helping in the kitchen, assisted in nightclub activities, and take the lead in service.
- Organized and executed theme evenings to generate additional revenue.
- Managed stock and order logistics.
Catering
DAG Catering
09.2021 - 03.2022
- Part-time
- Provided support in developing menus and cooking meals.
- Manage grocery shopping responsibilities.
- Provided on-site food delivery and service.
Sous Chef
Bokertov
04.2021 - 01.2022
- Assisted in the development and training of new kitchen staff.
- Prepared food efficiently.
- Maintained consistent quality in dish presentation.
- Ensured high standards of cleanliness in the restaurant.
- Managed operations of private on-location diner and food truck.
- Managed stock and orders
Solar Panel Technician
Energie+
08.2018 - 01.2021
- Ensured proper wiring, polarity, grounding, and termination integrity of electrical installations.
- Utilized drawings, schematics, and instructions for accurate installation of PV systems.
- Communication with customers.
Restaurant Waiter (flexi)
Fiskeskur
01.2019 - 12.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Active Duty Soldier
Defensie Belgie
11.2010 - 01.2018
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Secured and protected military property, assets and personnel.
- Implemented tactics, procedures and techniques for defense systems.
- Monitored conditions for field artillery team during combat training.
- Operated and maintained armored vehicles.
Education
Forklift Certificate
Furbo Antwerp03.2021
EHBO
Syntra07.2020
High School Diploma -
Sint Eduardus
Merksem06.2007
Trainer C Basketball
Vlaamse Trainerschool Antwerp05.2004
Skills
- Organization and prioritization
- Team Management
- Performance Improvement
- Problem-Solving
- Customer Engagement
- Food Service Background
- Inventory control and record keeping
Languages
Dutch
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
Head Waiter
FZEEN 5 Star Retreat
04.2024 - Current
Restaurant Manager
Grand Cafe Capital
03.2022 - 07.2023
Catering
DAG Catering
09.2021 - 03.2022
Sous Chef
Bokertov
04.2021 - 01.2022
Restaurant Waiter (flexi)
Fiskeskur
01.2019 - 12.2019
Solar Panel Technician
Energie+
08.2018 - 01.2021
Active Duty Soldier
Defensie Belgie
11.2010 - 01.2018
Forklift Certificate
EHBO
High School Diploma -
Sint Eduardus
Trainer C Basketball
Similar Profiles
Lillie CoveyLillie Covey
Chief Operating Officer at 5 Star Holdings DBA 5 Star SmilesChief Operating Officer at 5 Star Holdings DBA 5 Star Smiles
Akshit MahajanAkshit Mahajan
Server at The BROADMOOR, 5 Star, 5 Diamond, AAA ResortServer at The BROADMOOR, 5 Star, 5 Diamond, AAA Resort
Shirylyn CabiyaanShirylyn Cabiyaan
Casual Cleaner at Rockpool Residential Age Care (5 Star Green Star Residential Age Care)Casual Cleaner at Rockpool Residential Age Care (5 Star Green Star Residential Age Care)
Shumeez ParkerShumeez Parker
Head Waiter at Capri and Unwined at the BeachHead Waiter at Capri and Unwined at the Beach
Murat Emir KöseMurat Emir Köse
Head Waiter at COOKSHOP - EFK İNŞAAT TURİZM VE SAN.A.Ş.Head Waiter at COOKSHOP - EFK İNŞAAT TURİZM VE SAN.A.Ş.