Microsoft Office
TONIA Harvey
Secretarial
Athens
Summary
Dedicated and Friendly secretarial professional capable of organizing paperwork, setting up contracts and managing mail with accuracy and efficiency.
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 15 years of experience, front desk operations. Problem solving and communication skills.
Fluent in French and English as Natives langues. Fluent in speaking Greek.
French Brevet de technicien Superieur en Ordinateur . (Computers)
Looking for a Secretarial Position in a Multi Cultural Environment.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Community Education
Airbnb / Webhelp
03.2024 - Current
- Supported customers by managing 30 calls per day efficiently while maintaining professionalism and upbeat tone.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.
- Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Assisted over 30 customers daily by answering questions and transferring to appropriate departments.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Reviewed customer feedback to determine strategies for improving customer service.
- Processed customer calls by accurately logging all pertinent information with Airbnb application on Mobiles and PC devices.
Independent Business Owner
Kazuaki Shitamori & Sia O.E
3 2006 - 12.2019
- Created and updated SoftOne and Excel spreadsheets to track Companies Expenses and Sales as Co Owner of Kazuaki Shitamori & Sia O.E
- Maintained office supplies by checking stocks and placing orders.
- Responded to telephone inquiries from clients.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Compiled and modeled Excel data using MicroSoft Office.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept reception area clean and organized to offer positive first impression to every visitor.
Secretary
Takashi Shitamori LTD
08.1997 - 08.2003
- Coded invoices and other records to maintain organized and accurate records.
- Assisted Accountent with invoices, successfully achieving input.
- Operated excel to enter financial data and compile reports.
- Tracked expenses and entered deposits into Microsoft Office while reconciling monthly bank accounts to verify accuracy.
- Created and updated excel spreadsheets to track clients and prduct data for company use.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Education
High School Diploma -
Lycree Franco Hellenique D'Athenes
Mar 1989 - 05.1989
Skills
Customer relations
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Excel
Microsoft Word
SoftOne
Atrium
Languages
French
Native language
pFrench/p
Advanced (C1)
pEnglish/p
Bilingual or Proficient (C2)
Greek
Upper intermediate
B2
Certification
HIghschool Diploma
Timeline
Community Education
Airbnb / Webhelp
03.2024 - Current
Secretary
Takashi Shitamori LTD
08.1997 - 08.2003
Independent Business Owner
Kazuaki Shitamori & Sia O.E
3 2006 - 12.2019
High School Diploma -
Lycree Franco Hellenique D'Athenes
Mar 1989 - 05.1989
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