Summary
Overview
Work History
Skills
Software
Timeline
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Tzelal Sali

Operations - Bilingual Customer Care Specialist
Thessaloniki

Summary

Highly skilled, cross-trained, and proactive professional with extensive experience in customer care and quality assurance, enthusiastically seeking the Quality Supervisor position. Expertise lies in strong leadership and adept people management, showcased through the ability to coach for performance and drive strategic initiatives. Demonstrated track record of fostering a positive work environment, collaborating effectively to surpass organizational objectives. With confidence, diligence, attention to detail, and exceptional communication skills, fully prepared to contribute significantly to the Quality department.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Operations - Bilingual Customer Care Specialist

TaskUs
Thessaloniki
06.2022 - Current
  • As crucial member of tech team, I collaborated with colleagues to meet and exceed organizational objectives, ensuring seamless workflow and fostering a positive work environment.
  • In my role as a Tier 3 Tech Specialist, I engaged directly with customers to address inquiries and resolve complex technical issues efficiently via email correspondence.
  • Communicated valuable feedback directly to the client to update processes and improve product and service offerings for the Tech LoB.
  • Additionally, I operated as a Tier 2 Specialist for both billing and account issues, handling customer concerns in these areas with expertise.
  • Implemented proactive strategies to enhance the overall customer experience, focusing on satisfaction and loyalty.
  • Evaluated and refined customer support procedures, conceptualizing and implementing improvements to optimize outcomes.
  • Graduated from the Team Leader Academy, further enhancing my leadership skills and my ability to drive team success.

Assistant Manager, TOKS, GmbH

Bjorn Skanderberg
Skagen
02.2019 - 08.2021
  • Led a team of painters within a shipyard, ensuring projects were completed on time and to high standards.
  • Translated instructions between different languages to facilitate clear and effective communication among team members.
  • Made strategic decisions regarding work schedules, optimizing team productivity and efficiency.
  • Maintained composure and provided decisive leadership in high-pressure or urgent situations.
  • Delivered comprehensive daily email updates to the administrator, providing insights and feedback on team performance and project progress.

The Gamespot Internet Cafe, Greece

Theodoros Katsikas
Thessaloniki
06.2016 - 08.2019
  • Marketing and Advertising: Developed and published targeted advertisements across various online platforms, including websites, Facebook, and Instagram, to increase visibility and attract new customers.
  • Customer Service: Engaged with customers, responding to inquiries promptly and providing detailed feedback to enhance customer satisfaction.
  • Technical Support: Maintained and updated records of server requests related to games and software, ensuring accurate and efficient handling of technical issues.
  • Technical Maintenance: Diagnosed and resolved computer-related technical problems, ensuring minimal disruption to customer activities and maintaining high operational standards.

Skills

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Software

Proficient in video editing with Sony Vegas and Sony Vegas Pro

Experienced with Google Drive for cloud storage and collaboration

Skilled in using Adobe After Effects for advanced video effects

Competent in Microsoft Office suite (Word, Excel, PowerPoint)

Effective use of social media platforms, particularly Instagram, for marketing and engagement

Timeline

Operations - Bilingual Customer Care Specialist

TaskUs
06.2022 - Current

Assistant Manager, TOKS, GmbH

Bjorn Skanderberg
02.2019 - 08.2021

The Gamespot Internet Cafe, Greece

Theodoros Katsikas
06.2016 - 08.2019

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Tzelal SaliOperations - Bilingual Customer Care Specialist