Summary
Overview
Work History
Education
Skills
Personal Information
Military Service
Timeline
Generic

Evaggelos Theodoros Anagnostopoulos

Customer Experience Specialist
Kaisariani

Summary

Three years of Customer Support and Customer Experience with current award as Best Promoter Representative in Volton for 2024. Kindergarten Teacher for 1.5 years. Real Estate Agent during Covid 19 first era.

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Experienced with managing customer interactions and resolving issues efficiently. Utilizes strong communication and problem-solving skills to enhance customer satisfaction. Track record of building positive relationships and ensuring customer loyalty.

Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations.

Developed skills in customer relations and service excellence in fast-paced environment. Adept at conflict resolution and proactive communication, ensuring customer satisfaction and loyalty. Seeking to transition into new role, leveraging these transferrable skills to contribute to different industry.

Offering strong interpersonal skills and passion for customer service, eager to learn and grow within this field. Brings ability to quickly grasp new concepts and effectively apply them, along with proficiency in managing customer inquiries and utilizing CRM systems. Ready to use and develop communication and problem-solving skills in role.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Experience Specialist

VOLTON
10.2022 - Current
  • Providing customer experience and support
  • Building trust with customers
  • Assisting team leaders when needed
  • Leading in several campaigns
  • Investigating more complex cases for customers and keeping track of them in order to assist back office operations
  • Back Office operations when needed
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
  • Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
  • Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Collaborated with team members to create a positive work environment and improve overall customer experience.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.

Customer Service Agent and Sales

Germanos
08.2021 - 09.2021
  • Keeping sales for the company
  • Assisting customers
  • Problem Solving
  • Cashier

Customer Care Representative

Teleperformance
07.2020 - 02.2021
  • Providing solutions to customers
  • Technical support
  • Managing payments through Apple Platforms
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Real Estate Agent

Value Deal
10.2019 - 05.2020
  • Real Estate services
  • CRM - Expert
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.

Military Service

Hellenic Navy
11.2013 - 11.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Kindergarten Teacher (Internship)

4TH KINDERGARTEN SCHOOL OF TRIKALA MUNICIPALITY
01.2011 - 07.2012
  • Teaching for several different ages
  • Providing Support to parents and children

Education

High School - Gratuate

Athena High School
09.2006 - 07.2009

THESSALIKO IEK - Kindergarten Teacher Assisstant

Athena High School
10.2009 - 07.2011

Skills

Empathy

Personal Information

Date of Birth: 09/16/91

Military Service

Hellenic Navy, 11/01/13, 11/01/14

Timeline

Customer Experience Specialist

VOLTON
10.2022 - Current

Customer Service Agent and Sales

Germanos
08.2021 - 09.2021

Customer Care Representative

Teleperformance
07.2020 - 02.2021

Real Estate Agent

Value Deal
10.2019 - 05.2020

Military Service

Hellenic Navy
11.2013 - 11.2014

Kindergarten Teacher (Internship)

4TH KINDERGARTEN SCHOOL OF TRIKALA MUNICIPALITY
01.2011 - 07.2012

THESSALIKO IEK - Kindergarten Teacher Assisstant

Athena High School
10.2009 - 07.2011

High School - Gratuate

Athena High School
09.2006 - 07.2009
Evaggelos Theodoros AnagnostopoulosCustomer Experience Specialist