VALERIA ALICHANI DI

•Manage all rooftop reservations, ensuring seamless seating arrangements and personalized guest experiences.

•Provide professional guest relations and customer service, welcoming VIPs and international clientele with Marriott standards of excellence.

•Offer detailed information about rooftop operations, menu highlights, and special events to enhance guest satisfaction.

• Collaborate with management and service teams to maintain the high standards of Autograph Collection Hotels.

• Contributed to strengthening the hotel's reputation for quality and exclusivity under the Marriott and SWOT Hospitality brands.

• Trained and developed an effective team of employees, resulting in successful production goals along with adherence to the company’s standards.
• Successfully supervised dining and beverage operations in various hotel properties, enhancing guest satisfaction, driving revenue growth through efficient management, and maintaining consistent quality.
• Conducted regular inventory and storage procedures, ensuring optimal stock levels and avoiding rush orders.
• Penelope Village, Greco Philia & Raddison Euphoria

• Exceeded guests’ expectations of 5
• Customer service.
• Managed bar’s inventory and supplies ensuring a smooth and efficient operation.
• Handled requests and compliance to ensure a positive customer experience while maintained the establishment’s reliability.
• Implemented all day-closing procedures such as performing POS terminal closing, reconciling cash registers and securing the premises.

• Managed inventory and supplies.
• Assisted in training and overseeing new bar employees.
• Conducted regular hygiene and maintenance checks.
• Assisted in organizing private parties and special events.