Valeria Manioudaki
Athens
Summary
Proven team player with extensive experience in food service and customer satisfaction, notably at Grand Resort Lagonissi. Excelled in beverage preparation and cleanliness, enhancing guest experiences and fostering repeat business. Skilled in cash handling and teamwork, consistently contributing to a positive and efficient work environment. Achieved notable sales growth through effective item promotion and relationship building.
Overview
5
5
years of professional experience
Work History
Waiter's Assistant
Grand Resort Lagonissi
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Barista
Grand Resort Lagonissi
06.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Cashier
Sifakis (Greek Souvlakery)
11.2022 - 04.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Barista
Sucre (coffee And Bakery)
08.2020 - 12.2022
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Cashier
Grand Resort Lagonissi
05.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Barista
The Coffee Shop
05.2021 - 08.2021
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Packaged bagels, muffins and other food items for customer purchase.
Salesperson
Kotsis ( Bakery , Coffee )
01.2020 - 04.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Salesperson
Marigonis ( Bakery , Pastry And Coffee )
06.2019 - 12.2019
- Improved customer service and telecommunication skills to build lasting relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
Education
Hospitality And Tourism Managment - Hospitality Administration And Management
IEK Anavissou
Athens, Greece05.2024
Health - Provision - Wellness - Aesthetician Arts
Vocational High School
Athens, Greece06.2019
Skills
- Food presentation
- Cleanliness
- Order Taking
- Professional Appearance
- Memory retention
- Cash Handling
- Ordering Procedures
- Banquet Coordination
- Beverage Preparation
- Item promotion
- Daily specials memorization
- Table setting knowledge
- Teamwork and Collaboration
Gym , Reading Books
In my free time , I will always choose to go to the gym because it gives me energy and reading books it's the opposite feeling , making me relax!! That's why they are the perfect combination!!
Languages
Greek
Native language
English
Advanced
C1
Timeline
Waiter's Assistant
Grand Resort Lagonissi
04.2024 - Current
Barista
Grand Resort Lagonissi
06.2023 - 11.2023
Cashier
Sifakis (Greek Souvlakery)
11.2022 - 04.2023
Cashier
Grand Resort Lagonissi
05.2022 - 11.2022
Barista
The Coffee Shop
05.2021 - 08.2021
Barista
Sucre (coffee And Bakery)
08.2020 - 12.2022
Salesperson
Kotsis ( Bakery , Coffee )
01.2020 - 04.2020
Salesperson
Marigonis ( Bakery , Pastry And Coffee )
06.2019 - 12.2019
Hospitality And Tourism Managment - Hospitality Administration And Management
IEK Anavissou
Health - Provision - Wellness - Aesthetician Arts
Vocational High School
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