Valmir Hajzeri
Athens,Greece
Summary
Dedicated professional with a proven track record in communication, sales, marketing, and investor relations management.
Adept at crafting compelling narratives and delivering impactful communications to diverse audiences. Skilled in building and maintaining strong client and investor relationships, driving revenue growth, and developing strategic marketing initiatives. A results-driven individual with a passion for leveraging innovative communication strategies to drive business success and cultivate positive brand experiences. Known for my ability to effectively collaborate with cross-functional teams and lead projects to successful outcomes.
Seeking to bring my dynamic expertise to a forward-thinking organization poised for growth and innovation and challenges that will facilitate my personal and professional growth, enabling me to reach new heights in my career.
Overview
11
11
years of professional experience
Work History
Communications and Investor Relations Manager
XLSIOR MYKONOS
01.2023 - Current
- Develop and implement comprehensive communication strategies to effectively convey the company's messages to various stakeholders, including investors, media, and the public
- Manage the company's social media presence, including content creation, community engagement, and brand reputation management across various platforms
- Serve as the primary point of contact for investor inquiries and maintain strong relationships with shareholders, analysts, and the investment community
- Coordinate the creation and distribution of press releases, financial reports, and other investor-related communications to ensure compliance with regulatory requirements and transparency in financial reporting
- Organize investor meetings, conference calls, and presentations, working closely with executive leadership to facilitate effective communication with the investment community
- Collaborate with cross-functional teams, including finance, legal, and marketing, to ensure consistent messaging and alignment of investor relations activities with overall corporate objectives
- Monitor and analyze industry trends, market conditions, and competitor activities to provide insights and recommendations for enhancing investor relations strategies
- Participate in the development and execution of crisis communication plans to address potential issues that may impact the company's reputation or investor confidence.
- Enhanced shareholder value by developing and implementing investor relations strategies.
- Built strong relationships with investors, analysts, and media representatives for increased company visibility.
- Managed the production of annual reports, quarterly updates, and other financial communications materials to maintain transparency.
Supervisor
Teleperformance
10.2021 - 06.2023
- Assist and coach the team by offering guidance and solutions
- Monitor cases according to sampling plan and re-monitor all evaluations
- Gather feedback from the team regarding issues that need to be escalated
- Meet with the team on a regular basis to evaluate results and discuss objectives
- Meet with management daily to plan, strategize, and review performance
- Attend recurrent trainings on a regular basis
- Motivate and influence the team through leading by example, developing confidence with each team member.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Sales, After sales & technical specialist
Teleperformance
06.2020 - 10.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Research and analyze problems, and provide resolution.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Social Media Manager
Yffes
01.2020 - 06.2020
- Expanded furthermore by securing collaborators and external partners
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Concierge/Guest relation
Boheme Hotel
04.2019 - 11.2019
- Improved the overall internal feedback rate by 13%
- Increase social media traffic and the follower's base by 100%
- Manage complaints before bringing them to the hotel manager's personal attention
- Manage the boutique flow and successfully increased sales by 18% compared to previous year
- Awarded for my outstanding & superb service by SLH.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
Social media Manager
Yffes
05.2018 - 04.2019
- Directed social media campaigns which created a 160% increase in followers over a Seven- month period
- Created and scheduled posts throughout social media platforms
- Raised audience engagement by 60% over a seven-months period
- Created a new international market for the company.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Junior Human Resources Associate
GSI Translations
05.2017 - 05.2018
- General HR administration – including conducting initial screening interviews, checking references, assisting in development of new-hire training material
- Coordinate training sessions when needed
- Exceeded goals through effective task prioritization and great work ethic
- Resolved problems, improved operations and provided exceptional service.
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
Sales and New business Executive
GSI Translation
10.2016 - 05.2017
- Sales leads – identified over 5,000 potential sales leads
- Client relationship – built on existing relationships and increased overall sales
- Mentored the sales executive team and held regular online team meetings, which resulted in a 12% increase in team sales
- Promoted to HR associate in just 8 months.
- Expanded client base by identifying and targeting new business opportunities.
- Developed strong relationships with clients for repeat business and referrals.
Human Resources Manager
Alpha Solutions
09.2015 - 09.2016
- Interviewed, hired, and trained sales representatives
- Developed succession plans and promotion paths for all staff
- Increase in sales of over 15% within the first 6 months.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Sales Manager
Centurion Surveys
01.2013 - 01.2015
- Trained, motivated and managed a team of 40 sales representatives
- Increase of 35% in sales in the first three months.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Master of Science -
International Hellenic University
Thessaloniki07.2019
Bachelor of Arts -
University of Pristina
Pristina05.2016
Skills
- Communication
- Leadership
- Problem Solving
- Organization
- People Management
- Time Management
- Adaptability
- Investment Strategies
- Shareholder Relations
- Media Relations
- Analytical Thinking
- Event Coordination
- Strategic Planning
- Public Relations
- Project Management
- Decision-Making
Accomplishments
Awarded for my outstanding & superb communication skills by SLH ( Small Luxurious Hotels of the World)
Languages
Albania
Native or Bilingual
Greek
Limited Working
English
Full Professional
Spanish
Elementary
German
Limited Working
extra training
- Social Media Management
- HR - Agile Fundamentals
- Microsoft Excel
- Microsoft Word
Timeline
Communications and Investor Relations Manager
XLSIOR MYKONOS
01.2023 - Current
Supervisor
Teleperformance
10.2021 - 06.2023
Sales, After sales & technical specialist
Teleperformance
06.2020 - 10.2021
Social Media Manager
Yffes
01.2020 - 06.2020
Concierge/Guest relation
Boheme Hotel
04.2019 - 11.2019
Social media Manager
Yffes
05.2018 - 04.2019
Junior Human Resources Associate
GSI Translations
05.2017 - 05.2018
Sales and New business Executive
GSI Translation
10.2016 - 05.2017
Human Resources Manager
Alpha Solutions
09.2015 - 09.2016
Sales Manager
Centurion Surveys
01.2013 - 01.2015
Master of Science -
International Hellenic University
Bachelor of Arts -
University of Pristina
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