Varvara-Anna Kareli

Responsible for overseeing the wait staff and ensuring that all dining operations run smoothly. During my role, I manage customer service, coordinate with the kitchen and bar, handle reservations, and maintain a high standard of service.

Key Responsibilities:

• Ensure that guests receive prompt, friendly, and courteous service.
• Supervise and train wait staff on restaurant policies, menu items, and service protocols.
• Ensure that all tables are properly set with clean linens, silverware, and glassware
• Process guest payments accurately and efficiently.
• Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.

• Supervised server staff and simultaneously served personal section of tables.
• Developed strong relationships with regular customers, fostering loyalty to the establishment.
• Trained new staff members on restaurant policies, procedures, and customer service standards.
• Trained staff members on use of POS system.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Collaborated with team members to consistently provide efficient service during peak hours.

Contract for providing outsourcing security services at Limeniko, Aigiou. Especially, ,maintained a safe work environment through enforcing access control measures and verifying visitor credentials

• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.