VASILEIOS LAMPROPOULOS
KHALANDRI
Summary
A dedicated and experienced professional with over 5 years of expertise in Fine Customer Service environments, seeking a challenging role in HR Management where I can utilize my skills in employee relations, talent acquisition, and training to contribute effectively to organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service / Retail Wine Sales
Cellier Wine & Spirits
06.2023 - Current
- Offer guidance on wine selection, pairings, and resolve inquiries or issues promptly to ensure exceptional customer satisfaction and experience.
- Maintain expertise in wine varieties, origins, and production methods to educate customers effectively and facilitate informed purchasing decisions.
- Identify client issues efficiently, offer effective solutions, and follow up to ensure satisfaction and retention of high-value clientele.
Customer Service /Retail Wine Sales
House Of Wine
05.2022 - 05.2023
- Developed working relationships with internal and external customers while assisting with account management duties.
- Solicit client feedback, attentively listen to concerns or suggestions, and take proactive steps to address issues and continuously improve service quality.
- Tailor services to individual client needs, anticipate preferences, and deliver personalized experiences to enhance satisfaction and loyalty.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Head Sommelier /Restaurant Waiter
Kinjo Japanese Asian Fusion Cuisine
02.2022 - 12.2022
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Head Restaurant Waiter / Assistant Sommelier
Freud Oriental
11.2020 - 02.2022
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Education
Certificate - Human Resources Management
EKPA E-Learning
Athens, Greece03.2025
Certificate - HR Management
Skillbox
HR Management11.2023
Level 3 - WINES
WSET
Pireaus07.2022
Skills
Communication Skills
Interpersonal Skills
Customer Service
Problem-Solving
Conflict Resolution
Attention to Detail
Time Management
Hard Skills
- Microsoft Office / Outlook, Word, Excel, Powerpoint
- Softone
- Magento
Languages
Greek
Native language
English
Advanced
C1
Hobbies
- Marathon Runner
- Book Reading
- Theater
Timeline
Customer Service / Retail Wine Sales
Cellier Wine & Spirits
06.2023 - Current
Customer Service /Retail Wine Sales
House Of Wine
05.2022 - 05.2023
Head Sommelier /Restaurant Waiter
Kinjo Japanese Asian Fusion Cuisine
02.2022 - 12.2022
Head Restaurant Waiter / Assistant Sommelier
Freud Oriental
11.2020 - 02.2022
Certificate - Human Resources Management
EKPA E-Learning
Certificate - HR Management
Skillbox
Level 3 - WINES
WSET
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