As a dedicated Credit Control Supervisor with a strong background in credit risk assessment, policy development, and accounts receivable optimization, I specialize in minimizing financial risk while maximizing cash flow. With a proven ability to lead teams, implement strategic credit policies, and drive process improvements, I ensure efficient credit management aligned with business goals. My expertise in financial reporting, client relations, and system enhancements enables me to balance risk mitigation with strong customer partnerships, fostering sustainable growth and operational efficiency.
● Credit Risk Assessment: Conduct in-depth evaluations of the creditworthiness of both prospective and existing clients to mitigate financial risks.
● Policy Development & Enforcement: Design, implement, and monitor credit policies and procedures to ensure compliance and minimize financial risk.
● Credit Limit Management: Establish, review, and adjust customer credit limits based on thorough risk assessments and financial data.
● Accounts Receivable Oversight: Oversee collections and optimize accounts receivable processes, ensuring timely collections and minimizing bad debt.
● Financial Reporting: Develop and deliver detailed reports on credit performance and key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Accounts Receivable (AR) and aging, including both scheduled and ad-hoc analyses for senior leadership.
● Team Leadership & Development: Supervise, mentor, and train a team of credit control professionals, fostering growth and improving team performance.
● Client Relationship Management: Maintain strong relationships with clients, ensuring clear communication of credit terms and addressing payment-related inquiries effectively.
● Dispute Resolution & Negotiation: Manage credit disputes and negotiate payment plans, balancing customer satisfaction with company interests.
● Systems Implementation & Process Improvement: Spearhead the implementation of finance system upgrades, including the development of a custom credit score model and other finance-related projects to enhance operational efficiency.
● Process inbound mails/calls concerning invoicing/collections
● Initiate outbound calls/Mails/Messages on accounts receivable
● Preparation of A/R monthly report, ageing and cash flow
● Providing ad-hoc reporting regarding overdues to management team
● Act as the point of contact with clients with regards to collection payments, invoicing procedures, and invoicing matters
● Verify credit transactions and ensure the timely collection of payments by communicating with customers daily, negotiating terms and conditions when necessary
● Resolve potential collection issues by examining accounting records, collection plan, and deposit records
● Prepare, verify, classify, and record customer payments and transactions related to accounts receivable
● Control customer payments, credit history and plan improved or new collection strategies
●Credit control procedures
●Customer relations
●Credit policy development
●Credit analysis
●Debt management
●Reporting (scheduled & ad-hoc)
●Problem-solving aptitude
●Attention to detail
Softone ERP User
Softone ERP User
IAB Digital Marketing and Media Foundations Certification (Google)