Vasiliki Bitou

As a Store Manager, I oversaw the entire e-commerce operation while organizing, mentoring, and training staff to ensure peak performance and a motivated team. I efficiently managed inventory, coordinated deliveries, and proactively addressed stock shortages to maintain optimal product availability. I implemented processes to enhance operational efficiency and ensured the smooth day-to-day functioning of the store, particularly during high-demand periods, consistently delivering exceptional customer service and maintaining high standards of store presentation.

In my role, I was responsible for handling the cash register, assisting customers with their purchases, and ensuring excellent customer service. I managed product shelving and displays to maintain an organized and attractive store layout. Additionally, I oversaw deliveries, supported e-commerce (online store) operations, and ensured the shop was consistently presented in impeccable condition. I also gained extensive experience using SoftOne, enhancing my skills in cash management, inventory control, and processing delivery notes.