Summary
Overview
Work History
Education
Skills
Timeline
Generic

VASILIKI FYLACHTE

HEAD OF SECTOR
ATHENS

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

19
19
years of professional experience
2
2
Languages

Work History

HEAD OF COORDINATION

CEPAL
11.2022 - Current
  • Direct Management of 5 FTEs.
  • Planned, designed and scheduled phases for large projects. Monitored their performance and coordinated cross-functional teams.
  • Designed training plans and material within Division (internal & external staff). Within 2024 conducted 5 trainings (legal actions management & strategy, back office support, external vendors portfolio mapping & production).
  • Designed the internal & external performance management process (Business Policy, Qualco system BRD).
  • Designed 4 statistical reports within 2023 (target & production, portfolio mapping, external vendors assignment) for all steps of the performance management lifecycle. Within 2024 automated the above by 80% (within budget, resulting in 1 fte cost reduction).
  • Within 2023 successfully designed the new Legal Process Status (Qualco System) and its activities mapping (system execution by IT Department).
  • Within 2024 designed system activities mapping and legal phases (Qualco to Arotron) for system integration.
  • System implementation of Company’s Legal Handbook for external vendors (creation and mapping of Qualco activities – executed by IT Department).
  • Managing projects and execute UATs (within 1st semester of 2024 executed 4 UATs – Auctions, L3869, Data optimization, Portfolio Mapping).
  • Proposing special strategies per portfolio & legal segments.
  • Preparing & submitting presentations to Company’s Executive Management (Power Point, Thinkcell).
  • Preparing & submitting regular & ad hoc reportings based on system data analysis.
  • Participating in Company’s Portfolio Committees
  • Performing ad hoc analysis to investigate operational and strategy issues and submit findings & proposals.
  • Setting internal & external (vendors) Targeting based on Company’s Strategy Plan.
  • Planning & handling improvements so that legal actions are implemented effectively based on business plan.


Senior Officer - Supervisor

Cepal
12.2020 - 10.2022
  • Direct Management of 10 FTEs.
  • Managed External Partners ( 15 Legal Firms) and monitored their performance to ensure targets achievement.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Supported continuous process improvement initiatives by identifying areas for automation or technology enhancements and actively participated in their successful implementation.
  • Created detailed reports for management review highlighting key findings from analysis on specific corporate developments.

Senior Officer - Supervisor Relationship Managers

Alpha Bank
04.2014 - 11.2020
  • Managed External Partners (Legal Firms).
  • Supervision of Relationship Managers Team in order to achieve business targets.
  • Implemented innovative process improvements that enhanced productivity and reduced operational costs.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
  • Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.

Relationship Manager

Alpha Bank / Emporiki Bank
03.2012 - 03.2014
  • Monitored the implementation of legal actions & Law Firm's performance based on Targets and KPIs.
  • Provided timely, accurate and high quality support for portfolios legal activity undertaken by Law Firms. Indicative Actions:
  • Weekly Meetings, calls and site visits with LFs to discuss pain points, findings, review performance & deep dive analysis at case level.
  • Acted as a coordinator between LFs and Back Office.


Officer - L3869 Department

Emporiki Bank
08.2010 - 02.2012
  • Performed data entry, filing, copying and faxing.
  • Completed time-sensitive data entry requests.
  • Prepared presentations on L3869 courts decisions.

Officer - Team Leader

Bitsaxis Legal Firm
09.2009 - 07.2010
  • Handling cases assigned by Eurobank.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.

Officer

First Date Hellas
11.2005 - 04.2006

Education

Master of Science - International Law & Diplomatic Studies

Panteion University
Athens
04.2001 -

Bachelor of Science - International & European Studies

Panteion Univeristy
Athens
04.2001 -

High School Diploma -

High School
Velvendos Kozani
04.2001 -

Skills

Project Management, Portfolio Strategy, Data Analysis, Project Initiation, Team Management, Training, Reporting, Presentation Skills, Microsoft Office, ThinkCell, System UAT, Analytical skills, Business Analysis, Strategy, System Transition & Integration, Problem Solving, Time management

Timeline

HEAD OF COORDINATION

CEPAL
11.2022 - Current

Senior Officer - Supervisor

Cepal
12.2020 - 10.2022

Senior Officer - Supervisor Relationship Managers

Alpha Bank
04.2014 - 11.2020

Relationship Manager

Alpha Bank / Emporiki Bank
03.2012 - 03.2014

Officer - L3869 Department

Emporiki Bank
08.2010 - 02.2012

Officer - Team Leader

Bitsaxis Legal Firm
09.2009 - 07.2010

Officer

First Date Hellas
11.2005 - 04.2006

Master of Science - International Law & Diplomatic Studies

Panteion University
04.2001 -

Bachelor of Science - International & European Studies

Panteion Univeristy
04.2001 -

High School Diploma -

High School
04.2001 -

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VASILIKI FYLACHTEHEAD OF SECTOR