Vasiliki Griva
Operations Manager
Athens
Summary
Resourceful Operations Manager with knack for streamlining processes and improving team performance. Spearheaded multiple initiatives that enhanced operational efficiency and reduced costs across departments. Known for fostering collaborative work environments and driving continuous improvement.
Overview
16
16
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Operations Manager
ANEMI Hotel 5*
Folegandros
11.2022 - 11.2024
- Oversee and coordinate daily hotel operations to ensure a seamless guest experience
- Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Managed vendor relationships to ensure timely delivery of services.
- Optimised workflow procedures with strategic planning and team coordination.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Created a collaborative work environment for positive team dynamics.
- Manage and optimize hotel budgets, controlling expenses and maximizing revenue
- Led teams to achieve business objectives on time and within budget constraints.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Front Office & Reservations Manager
The Foundry Suites Athens
ΑΘΗΝΑ
02.2022 - 11.2022
Front Office Manager
Poseidon of Paros Hotel & Spa 5*
Paros
02.2020 - 10.2021
Reservations & Front Office Manager
Kefalonia Grand hotel 4
Kefalonia
03.2018 - 11.2019
Front & Back Office Agent
Tesoro Blu Hotel & Spa 5
Kefalonia
05.2015 - 10.2017
Freelance Translator
Workplace/Company
Thessaloniki
01.2009 - 12.2015
Admininstrative Staff
HEN Greece
Trikala
01.2014 - 12.2014
Education
BA - English Language & Literature
Aristotle University
ThessalonikiMA - Cultural Policy & Development
Open University of Cyprus
Personal Information
Date of birth: 08/13/90
Languages
English
Proficient (C2)
Spanish
Upper intermediate
Interests
Painting
Reading
Travelling
Certification
Digital Marketing
Timeline
Digital Marketing
11-2024
Operations Manager
ANEMI Hotel 5*
11.2022 - 11.2024
Front Office & Reservations Manager
The Foundry Suites Athens
02.2022 - 11.2022
Front Office Manager
Poseidon of Paros Hotel & Spa 5*
02.2020 - 10.2021
Reservations & Front Office Manager
Kefalonia Grand hotel 4
03.2018 - 11.2019
Front & Back Office Agent
Tesoro Blu Hotel & Spa 5
05.2015 - 10.2017
Admininstrative Staff
HEN Greece
01.2014 - 12.2014
Freelance Translator
Workplace/Company
01.2009 - 12.2015
MA - Cultural Policy & Development
Open University of Cyprus
BA - English Language & Literature
Aristotle University
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