VASILIKI KARALI

Staff Management: Hiring, training, and supervising office staff. They ensure that roles are appropriately filled and staff are effectively managed.

Financial Oversight: Handling the office's budget, processing invoices, managing payroll, overseeing expense reports, and ensuring financial records are accurate.

Operations Coordination: Managing office supplies, overseeing the maintenance of equipment, ensuring office safety and compliance, and optimizing office workflows for better efficiency.

Customer Relations: Serving as the main point of contact for clients or customers, handling inquiries, and ensuring high levels of service.

Scheduling & Planning: Organizing meetings, travel arrangements, and events for staff or executives.

Documentation & Reporting: Maintaining business records, preparing reports for senior management, and ensuring compliance with regulations and standards.

Tender Preparation: Managing the preparation of the tender response documents, ensuring they meet all the client's requirements and adhere to any submission guidelines.
Working closely with departments such as legal, finance, technical, and operations to gather relevant information for the tender submission. Ensuring the quality, accuracy, and completeness of all documents submitted as part of the tender

Technology Management: Overseeing the office's technology systems, from computer software to office equipment, ensuring they work efficiently and are up-to-date.

General Office Management: Maintaining office supplies and inventory.Organizing and overseeing the daily operations of the office,ensuring office equipment.

Human Resources Support: Assisting in the recruitment process by organizing interviews, updating job postings, and processing paperwork. Maintaining employee records, including attendance, leave, and other HR-related documents.

Reception and Front Desk Duties: Greeting visitors and clients,
handling incoming and outgoing mail, packages, and deliveries.
Managing appointments and scheduling meetings for the office or senior management.

Communication and Correspondence: Writing and responding to emails, letters, and other forms of communication.
Maintaining effective communication within the organization and with external stakeholders, such as clients, vendors, and suppliers.Coordinating internal communication, ensuring information flows efficiently between departments.

Scheduling and Calendar Management: Organizing and managing the calendars of team members or managers, ensuring appointments, meetings, and deadlines are met.Coordinating internal and external meetings, conferences, and events.

Document and File Management: Organizing and maintaining both physical and electronic files and records.

Accounting and Budgeting: Assisting with invoicing, managing petty cash, and tracking expenses. Processing and handling financial transactions, such as office bills or reimbursements.

Teaching and Instruction

Assessing and Evaluating Student Progress

Student Support and Guidance

Parent and Guardian Communication

Team Leadership:Supervise, mentor, and support a team of customer service representatives. Organize and conduct regular team meetings to discuss goals, performance, and ongoing improvements.

Performance Management:Monitor and evaluate team performance through metrics. Set and track individual and team goals, ensuring targets are achieved.

Training and Development:Provide training and on-the-job support to new and existing team members. Identify areas for improvement and work with staff to enhance skills and product knowledge.

Reporting and Analysis:
Prepare and present regular reports on team performance, including customer satisfaction, key performance indicators (KPIs)

Collaboration:Work closely with other departments (such as Sales, Marketing, and Product teams) to relay customer feedback, suggest improvements, and align customer service with company goals. Assist in developing and implementing customer service strategies to improve customer retention and satisfaction.

Administrative Support:Assist with daily office operations, including answering phone calls, scheduling appointments, and managing office supplies.
Help prepare and maintain office documents, reports, and presentations. File, organize, and maintain physical and digital records, ensuring easy access to information.

Clerical Tasks:Help with data entry and update databases with client, customer, or vendor information. Assist in handling correspondence, including emails, letters, and other forms of communication. Support with managing office calendars and scheduling meetings or appointments.

Customer Service (Central Administration Accounts)