VASILIKI KAZANTZI
VOLOS
Summary
Seasoned Customer Care Officer with a strong track record in delivering exceptional customer service in fast-paced settings. Known for resolving client issues, increasing customer satisfaction, and driving repeat business. Possesses excellent active listening, empathetic communication, and problem-solving abilities. Demonstrated success in streamlining processes to enhance efficiency and productivity.
Overview
31
31
years of professional experience
Work History
Customer Care Officer
Alpha Bank
Volos
07.1996 - 12.2024
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Assisted customers with product selection, order placement, and payment processing.
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of customer interactions and transactions.
Secretary Intern
Kl.Routsis Construction
Athens
03.1994 - 07.2024
- Provided administrative support to the office staff, including filing documents and managing phone calls.
- Answered customer inquiries in a timely manner, both via telephone and email.
- Maintained an organized filing system of paper and electronic documents.
- Reviewed incoming emails and responded accordingly or forwarded them to the appropriate personnel.
- Proofread documents prior to submission to ensure accuracy of content.
Education
Associate of Science - Digital Communications And Media
E.K.P.A
ATHENS06-2024
High School Diploma -
LYCEUM A
LARISSA01-1987
PROFICIENCY - Teaching English As A Second Language
MICHIGAN
02-1985
Some College (No Degree) - Business Administration
AMERICAN COLLEGE
ATHENSSkills
- Call center experience
- Complaint Handling
- CRM Software
- Customer Response
- Call Center Operations
- Exceptional organizational skills
Accomplishments
- 2024 Athens Olympics Safety Kallimarmaron Stadium volunteer
- Poems and prose at the Poetry and Litrature Newspaper POETS WITHOUT POETRY by award winning author Stathis Kefalouros (National Award of Poetry in Greece)
Languages
Greek
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
MEDIEVAL MUSIC BYZANTINE
- 5 Years Study and Degree on Byzantine Music by the Demetrias Holy Metropolis Byzantine Music School.
EU sponsored seminar
- Crisis and disaster management
- November 2024
Crisis management seminar
- Crisis and disaster management seminar
- November 2024
Affiliations
Accomplished in design and craftsmanship of marble relief and creation of silver rounds (medals),
also design and construction of mosaics and 3d cast.
Lifetime Numismatics knowledge greek, roman and byzantine.
Interior design mostly classic 18eme french interiors.
Timeline
Customer Care Officer
Alpha Bank
07.1996 - 12.2024
Secretary Intern
Kl.Routsis Construction
03.1994 - 07.2024
Associate of Science - Digital Communications And Media
E.K.P.A
High School Diploma -
LYCEUM A
PROFICIENCY - Teaching English As A Second Language
MICHIGAN
Some College (No Degree) - Business Administration
AMERICAN COLLEGE
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