Vasiliki Kove
Agent In Customer Support
Thessaloniki
Summary
Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled as call center team member and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Customer Advisor
Deutsche Telekom
Thessaloniki
09.2023 - Current
- Sales Mobile contracts specially in the existing customers
- Sales of mobile devices with contract extension
- Sales of TV devices with contract extension
- Forward to technical department
- Selling Tablet with contract extension
Customer Advisor
Vodafone Deutschland
Thessaloniki
11.2022 - 08.2023
- Responsible for fault recording in the other departments
- Recommendation and Sale of neu TV and Internet (Router) devices.
- Contract extension
- Information about the status of the fault.
- Unlock device
- Forwarding to the appropriate department
- Understanding the needs of each customer and handling complaints
Customer Advisor
Galeria
Thessaloniki
12.2021 - 09.2022
- Information about the current hygiene rules for Corona
- Analysis from the needs of calls relating to ordering, reserving and cancelling a product.
- Forwarding to the appropriate department
- Information about the exchange period of the produkt.
- Customer advice in english customers in English
Freelance Cook
Vasiliki Kove
Thessaloniki
01.2015 - 10.2021
- Bougatsa dough with various fillings
- Baked goods with puff pastry
- Greek traditional Pita with various fillings
- Pizza dough
- Yeast dough
Customer Advisor
Infotrust
Thessaloniki
05.2009 - 07.2014
- Goof knowledge of vehicle Insurances
- Arranging Appointments with the Insurance experts
- Advice on neu Insurance Products
- Management of Customer files
- Contact customers about contract extensions
Customer Advisor
Vodafone Greece
Thessaloniki
02.2007 - 02.2009
- Receive Calls via Prepaid Cards
- Contact with specialists from other departments
- Provide Information about EU Roaming
- Recording of Network disruptions
- Booking Data volume
Accountant (Assistant)
Agricultural Corporation
Serres
09.2003 - 11.2006
- Preparation of annual financial statements
- Maintaining Business Books
- Contact with suppliers
- Record business cases
Education
High School Diploma -
09.1997 - 06.1999
Associate of Arts - Business Administration
02.2000 - 02.2004
Associate of Arts - Pastry
08.2014 - 03.2015
Skills
Service-oriented mindset
Pilates, jogging und learning foreign languages f.e.Italian
- I like keep my mind and body fit, so i work out three times a week and study foreign languages
- I prefer jogging two times a week, it frees my mind and helps me concentrate in my job
- I like reading novels of the language i am learning it gives me the opportunity to learn neu vokabulary
Timeline
Customer Advisor - Deutsche Telekom
09.2023 - Current
Customer Advisor - Vodafone Deutschland
11.2022 - 08.2023
Customer Advisor - Galeria
12.2021 - 09.2022
Freelance Cook - Vasiliki Kove
01.2015 - 10.2021
Private Pastry Scholl - Associate of Arts, Pastry
08.2014 - 03.2015
Customer Advisor - Infotrust
05.2009 - 07.2014
Customer Advisor - Vodafone Greece
02.2007 - 02.2009
Accountant (Assistant) - Agricultural Corporation
09.2003 - 11.2006
Vocational School of Business Administration - Associate of Arts, Business Administration
02.2000 - 02.2004
Greek Lyceum - High School Diploma,
09.1997 - 06.1999
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