Creating Content
Vasilios Vidiniotis
Web Content Management Assistant
Athens
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Night Auditor
HOTEL MAGNA GREACIA
Corfu
03.2012 - 08.2017
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE GREECE
Athens
01.2017 - 10.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Diagnosed and troubleshot hardware, software and network issues.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
PEOPLECERT
Athens
11.2019 - 07.2023
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Web Content Manager
PEOPLECERT
Athens
07.2023 - Current
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Conducted regular content audits to identify gaps and redundancies of content.
- Used content management system to analyze user engagement and website traffic metrics.
Education
Language, Literature And Culture - Russian Studies
Democritian University of Thrace
09.2004 - 09.2009
Skills
Adaptability
Attention to Detail
Technical Support
Team Collaboration
Analytical Skills
Communication Skills
Web Content Management
Accomplishments
- Thinking Creativity Strategic Planning Reliability
- Employee of the Month January 2019, at Teleperfomance Greece
- Department of Epic Games
- Employee of the Month February 2020, at Peoplecert
- Customer Service department
- PRINCE2 Foundation Certificate in Project Management Candidate Number: 9980054211093379
- Certificate Number: GR656279161VV
- PeopleCert Scrum Master I Certificate Candidate Number: 9980054211093379
- Certificate Number: GR339000468VV
- ITIL 4 Foundation Candidate Number: 9980054211093379
- Certificate Number: GR671547097
Certification
DEGREE IN LANGUAGE, LITERATURE AND CULTURE OF THE BLACK SEA COUNTRIES
Additional Information
- UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C2 C2 C2 GERMAN B1 B2 B1 B1 B1 RUSSIAN B1
- Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Digital Knowledge Microsoft Word | Microsoft Excel | Microsoft PowerPoint | Microsoft Outlook | Microsoft Teams Microsoft CRM Social media/social Networks Occupational Skills Internet user Written and Verbal skills Decision-making Team-work oriented Good listener and communicator Organizational and planning skills Analytical skills Conflict resolution Critical
Interests
Gaming
Timeline
Web Content Manager
PEOPLECERT
07.2023 - Current
Customer Service Representative
PEOPLECERT
11.2019 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE GREECE
01.2017 - 10.2019
Night Auditor
HOTEL MAGNA GREACIA
03.2012 - 08.2017
Language, Literature And Culture - Russian Studies
Democritian University of Thrace
09.2004 - 09.2009