Vassiliki Dimakakou
Athens
Summary
Experienced customer service professional with a solid grasp of service delivery and a proven ability to handle multiple tasks successfully. Focused on building strong relationships that support business growth and profitability, while ensuring positive customer experiences and resolving issues with care.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Small Business Owner
Backdoor Athens
01.2021 - Current
- Built a welcoming environment for customers, focusing on personalized service to establish a loyal clientele.
- Managed day-to-day operations, ensuring efficient service and high standards of customer satisfaction.
- Led a team of 10-15 employees, handling hiring, training, and ongoing development to enhance service quality and team morale.
- Analyzed financial reports to optimize business performance, aligning service strategies with customer expectations.
Head Waiter
Marmita Sti Hovoli
09.2016 - 09.2020
- Delivered exceptional dining experiences, coordinated special events, and improved teamwork between service and kitchen staff.
Customer Service Representative
Mediatel SA
01.2014 - 03.2015
- Handled 150+ daily calls with professionalism, fostering customer loyalty through active listening and effective multitasking.
Restaurant Hostess
Agora
09.2013 - 12.2013
- Maintained smooth restaurant flow through seating management and supported team operations during peak hours.
NGO Consultant
Prasino + Mble NGO
10.2012 - 04.2013
- Organized community outreach campaigns and volunteer schedules, ensuring efficient event logistics and coordination.
Executive Assistant (Administration & Finance Manager)
Vinci Construction Grands Projets
2 2009 - 8 2011
- Managed executive schedules, handled confidential information, and coordinated team-building events.
Project Coordinator
Connective Communications Worldgroup Southeastern Europe
06.2007 - 09.2008
- Kept projects on track by managing timelines and vendor contracts, enhancing project quality and cost efficiency.
Client Service Executive (Perivallon 21 – Subscription Based Magazine)
Connective Communications Worldgroup Southeastern Europe
03.2007 - 05.2008
- Built and maintained client relationships, ensuring timely delivery of services through internal and external coordination.
Insurance Products Consultant
Interamerican
05.2005 - 07.2005
- Advised clients on insurance products, evaluated needs, and provided strategic recommendations.
Internship
Emporiki Bank
03.2004 - 08.2004
- Assisted staff with daily tasks, applying industry knowledge and gaining hands-on experience.
Education
Bachelor of Arts - Marketing & Advertisement
University of West Attica
Athens 09.1999 - 1 2005
Skills
Customer rapport
Planning and execution
Vendor relationship management
Complaint resolution
Problem-solving aptitude
Siebel CRM system proficiency
Timeline
Small Business Owner
Backdoor Athens
01.2021 - Current
Head Waiter
Marmita Sti Hovoli
09.2016 - 09.2020
Customer Service Representative
Mediatel SA
01.2014 - 03.2015
Restaurant Hostess
Agora
09.2013 - 12.2013
NGO Consultant
Prasino + Mble NGO
10.2012 - 04.2013
Project Coordinator
Connective Communications Worldgroup Southeastern Europe
06.2007 - 09.2008
Client Service Executive (Perivallon 21 – Subscription Based Magazine)
Connective Communications Worldgroup Southeastern Europe
03.2007 - 05.2008
Insurance Products Consultant
Interamerican
05.2005 - 07.2005
Internship
Emporiki Bank
03.2004 - 08.2004
Bachelor of Arts - Marketing & Advertisement
University of West Attica
09.1999 - 1 2005
Executive Assistant (Administration & Finance Manager)
Vinci Construction Grands Projets
2 2009 - 8 2011
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