Vassiliki Fragou
Peristeri,I
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
25
25
years of professional experience
Work History
Team Leader
Concentrix - Webhelp Hellas
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
German Language Expert
Webhelp Hellas
09.2022 - 04.2024
- Quality controller of German Emails for Adidas and other companies
Customer service Advisor for Amazon.de
Webhelp Hellas
04.2018 - 08.2022
Front Desk and Reservations Dpt. Supervisor
Lakki Village Apartments and Houses
06.2013 - 10.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Front Desk and Reservations Dept. Supervisor
AEGIALIS HOTEL & SPA
12.2003 - 05.2013
- Coordination of Front Desk's and Reservation's Dept
- Handling and manage Reservations of private Houses and Villas
- Preparation of accounting
- Staff training
Escort of Wagon Lit in the German Railway
DEUTSCHE BAHN AG (MITROPA)
06.2003 - 11.2003
- Contact with the local authorities for tickets validation
- Purchase of beds to the travellers
Cashier Shift Manager
MAKRO SA
09.1999 - 12.2000
- Cashier shift supervisor
Education
KLEINES DEUTSCHES SPRACHDIPLOM - German language
GOETHE INSTITUT ATHEN
06.1998
Oberstuffe degree - German language
GOETHE INSTITUT BONN
06.1995
HIGHSCHOOL DEGREE -
2nd HIGH SCHOOL OF AGIA PARASKEVI
Agia Paraskevi, Greece06-1995
Skills
- Organizational/managerial skills
- Job-related skills
- Digital competence
- Excellent communication skills
- Great ability in Customer Service
- Excellent Team leadership skills
- Great ability in staff training
- Excellent PC user
- Blind keyboard typing
Languages
Greek
Native language
German
Advanced
C1
English
Advanced
C1
Italian
Beginner
A1
Timeline
Team Leader
Concentrix - Webhelp Hellas
04.2024 - Current
German Language Expert
Webhelp Hellas
09.2022 - 04.2024
Customer service Advisor for Amazon.de
Webhelp Hellas
04.2018 - 08.2022
Front Desk and Reservations Dpt. Supervisor
Lakki Village Apartments and Houses
06.2013 - 10.2017
Front Desk and Reservations Dept. Supervisor
AEGIALIS HOTEL & SPA
12.2003 - 05.2013
Escort of Wagon Lit in the German Railway
DEUTSCHE BAHN AG (MITROPA)
06.2003 - 11.2003
Cashier Shift Manager
MAKRO SA
09.1999 - 12.2000
Oberstuffe degree - German language
GOETHE INSTITUT BONN
KLEINES DEUTSCHES SPRACHDIPLOM - German language
GOETHE INSTITUT ATHEN
HIGHSCHOOL DEGREE -
2nd HIGH SCHOOL OF AGIA PARASKEVI
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