Vassiliki Tsioli
Front Office Manager Or Rooms Division Manager
Loutraki,Korinthia
Summary
Accomplished hospitality professional with over 25 years of experience in luxury hotel management, specializing in front office operations, guest relations, and team leadership. Proven track record in optimizing reservations, elevating guest experiences, and training high-performing teams in fast-paced, high-end environments. Skilled in large-scale hotel operations, increasing revenue, and ensuring guest satisfaction. Passionate about luxury hospitality, with a strong commitment to excellence, operational efficiency, and innovation.
Professional with strong background in hospitality management, adept at overseeing front desk operations, housekeeping, and guest services. Known for fostering team collaboration and driving results, ensuring smooth daily operations and exceptional guest experiences. Skilled in staff training, budget management, and problem-solving, adapting to evolving needs and challenges effectively. Reliable leader with keen focus on operational excellence and guest satisfaction.
Overview
27
27
years of professional experience
9
9
Certifications
Work History
Front Office & Reservations Manager
Seafos Luxury Resort & Spa by Leonardo Hotels
Nafplio, Nomos Argolidos
04.2025 - 11.2025
- Oversee daily Front Office operations, ensuring seamless guest check-in/out, exceptional service standards, and efficient staff performance and manage all room reservations to maximize occupancy and guest satisfaction in line with 5-star service standards.
- Manage online distribution and room inventory across all channels (OTA, GDS, direct website) to optimize occupancy and revenue.
- Monitor guest feedback and service quality, implementing corrective actions and staff training to maintain top-tier guest satisfaction scores.
- Performed Duty Manager shifts, ensuring smooth daily hotel operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Front Office Manager
Club Hotel Loutraki
07.2002 - 07.2024
- Managed and guided a high-performing team of 19 Front Office professionals in a luxury resort, ensuring seamless guest experiences.
- Increased bookings by 25% through process enhancements and advanced booking system utilization.
- Developed and implemented service training programs, elevating staff performance and guest satisfaction.
- Managed VIP check-ins, room allocations, and special requests, ensuring personalized and high-end service.
- Coordinated with Housekeeping and Maintenance departments to ensure room readiness and high operational standards.
- Performed Duty Manager shifts with responsibility for operational efficiency, guest relations and issue resolution.
Reservations & Reception Agent
Margarita Hotel
Corfos, Korinthias
03.2002 - 07.2002
- Oversee guest check-ins and check-outs, ensuring a smooth, efficient, and welcoming experience while accurately handling billing and documentation.
- Manage and materialize reservations, including confirming bookings, updating the reservation system, and coordinating room availability with relevant departments.
- Provide accurate information and assistance to guests, responding to inquiries about hotel services, facilities, policies, and local attractions in a courteous and professional manner.
Events Department Employee
Sofitel Athens Airport Hotel
Athens, Attica
10.2001 - 03.2002
- Provide service support during events, assisting guests and organizers to ensure a smooth and pleasant experience.
- Respond to guest requests and needs during events, offering assistance and basic information in a polite and professional manner.
Reception Agent
Louis Complex Hotel
Vasiliko, Zakithos
05.2001 - 10.2001
- Handle guest check-ins and check-outs, ensuring accurate reservations, billing, and a welcoming service experience.
- Provide information and assistance to guests regarding resort services, facilities, and local attractions.
- Support front office operations, coordinating with other departments to maintain smooth daily operations and guest satisfaction.
Hotel Reservations Agent
Athenaeum Intercontinental
Athens, Attica
09.1998 - 04.1999
- Manage and process hotel reservations, including bookings, modifications, and cancellations, ensuring accuracy in the reservation system.
- Provide clear information to guests and travel partners about room types, rates, availability, and hotel policies.
- Support sales and front office operations by maximizing occupancy and ensuring smooth coordination with other departments.
Education
Master’s Degree - Tourism Business Administration
EEDE & Corinthia Chamber of Commerce
Corinthos01.2021
Bachelor’s Degree - Tourism Business Administration
Technological Educational Institute of Athens
Athens01.1995
M.D. - Event Planning, Marketing, And Management
National & Kapodistrian University of Athens
Athens03.2025
Skills
Front Office Operations & Guest Relations
Luxury Hospitality Standards
Staff Training & Leadership
Revenue Optimization & Booking Systems
Problem-Solving & Conflict Resolution
Opera PMS & Hotel Management Software
Multitasking in High-Pressure Environments
Fluent in English & Greek, Intermediate in Italian
Opera PMS, Fidelio, Hotelizer (Expert Level), Optima
Online Booking & Reservation Management
Microsoft Office Suite (ECDL Certified),Quotelier, Duve, Hotsos,
Housekeeping & Event coordination
Certification
2025: Services in Housekeeping and Environmental– GlobalCert
Timeline
Front Office & Reservations Manager
Seafos Luxury Resort & Spa by Leonardo Hotels
04.2025 - 11.2025
Front Office Manager
Club Hotel Loutraki
07.2002 - 07.2024
Reservations & Reception Agent
Margarita Hotel
03.2002 - 07.2002
Events Department Employee
Sofitel Athens Airport Hotel
10.2001 - 03.2002
Reception Agent
Louis Complex Hotel
05.2001 - 10.2001
Hotel Reservations Agent
Athenaeum Intercontinental
09.1998 - 04.1999
M.D. - Event Planning, Marketing, And Management
National & Kapodistrian University of Athens
Master’s Degree - Tourism Business Administration
EEDE & Corinthia Chamber of Commerce
Bachelor’s Degree - Tourism Business Administration
Technological Educational Institute of Athens