VERA JUMA ALUOCH

Managing and growing a portfolio of key business clients, ensuring exceptional service delivery and driving revenue growth

- Building strong relationships with decision-makers to understand and address their business needs

- Identifying opportunities to upsell and cross-sell MultiChoice products and services

- Negotiating and closing deals, ensuring alignment with company policies and targets

- Collaborating with internal teams to resolve client queries and issues, ensuring timely resolution

- Analyzing market trends and competitor activity to inform sales strategies

- Providing regular reporting and insights to stakeholders on account performance and market trends

- Developing and executing account-specific strategies to drive business growth and retention

• I Manage and grow a portfolio of SME accounts, developing strong relationships with clients and understanding their business needs
• I Identify and pursue new business opportunities, driving revenue growth and market share expansion
• I Develop and implement tailored sales strategies to meet client needs and achieve business objectives
• I Conduct needs assessments, presenting solutions and proposals to clients, and negotiating agreements
• I Provide excellent customer service, resolving issues and ensuring client satisfaction

• I Conducted field data collection from farmers through surveys, interviews, and observations
• I Utilized ODK (Open Data Kit) and KoBoCollect tools to register farmers and collect data, ensuring accuracy and efficiency
• I Identified and engaged with farmers, explaining project objectives and methodologies
• I Ensured data quality control and adherence to project protocols
• I Contributed to the successful implementation of the survey, informing research findings and recommendations