Summary
Overview
Work History
Education
Skills
Interests
Timeline
Volunteer
Vicky Vratti

Vicky Vratti

Aesthetician
Athens ,Attiki

Summary

Aesthetician, Beauty Consultant and Spa Therapist A talented and professional beauty advisor who uses strong customer service skills to meet sales goals and exceed client expectations. Employs extensive training and education in skin care to accentuate the beauty and skin health of each client. Skilled in diverse facial and body treatments.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Aesthetician

Komita Pharmacy
Pireas , Attiki
08.2013 - 03.2015
  • Komita Konstantina Pharmacy, Pireaus Greece
  • Responsible for the promotion, sales and management of the beauty sector
  • Organization and classification of products.
  • Various supporting activities.
  • Performed treatments and created and maintained records of treatment according to company policy.
  • Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
  • Contacted patients to prepare for treatment, follow up after services and recommend promotions.
  • Guided patients through process, explaining what to expect and how to follow up to improve results.
  • Brought in up to Number new clients per month through targeted marketing and word-of-mouth referrals from satisfied clients.
  • Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
  • Studied ingredients in products to explain benefits to clients.
  • Cleaned and disinfected equipment to promote safe and sanitary environment.
  • Advised clients on proper home-care regimens.
  • Created repeat business by developing long-term relationships with regular customers.
  • Developed individualized, therapeutic skin care programs.
  • Explained benefits of skin care products to clients.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Performed consultations for patients before scheduling treatments.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Suggested appropriate therapy based on current health of client.
  • Handled busy schedules and stayed on top of key deadlines.
  • Cleansed, exfoliated and moisturized customer skin.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Educated guests on current promotions, events and services within store or salon.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.
  • Informed guests of appropriate products available to increase retail sales.
  • Discussed procedures and treatment options with clients.
  • Executed laser hair removal and microdermabrasion procedures.
  • Resolved customer complaints and facilitated conflict resolutions.

Licensed Aesthetician-Beauty Advisor

Quality Pharmacy Kaliva Vassiliki
Athens , Attiki
01.2021 - Current
  • Guided patients through process, explaining what to expect and how to follow up to improve results.
  • Performed treatments and created and maintained records of treatment according to company policy.
  • Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
  • Brought in up to Number new clients per month through targeted marketing and word-of-mouth referrals from satisfied clients.
  • Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
  • Contacted patients to prepare for treatment, follow up after services and recommend promotions.
  • Studied ingredients in products to explain benefits to clients.
  • Advised clients on proper home-care regimens.
  • Explained benefits of skin care products to clients.
  • Handled busy schedules and stayed on top of key deadlines.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.
  • Suggested appropriate therapy based on current health of client.
  • Educated guests on current promotions, events and services within store or salon.
  • Discussed procedures and treatment options with clients.
  • Created repeat business by developing long-term relationships with regular customers.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Informed guests of appropriate products available to increase retail sales.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Performed consultations for patients before scheduling treatments.
  • Cleansed, exfoliated and moisturized customer skin.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Developed individualized, therapeutic skin care programs.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.

Licensed Aesthetician

Ypakoi Pinotsi Pharmacy
Athens , Attiki
08.2020 - 10.2021
  • Guided patients through process, explaining what to expect and how to follow up to improve results.
  • Performed treatments and created and maintained records of treatment according to company policy.
  • Contacted patients to prepare for treatment, follow up after services and recommend promotions.
  • Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
  • Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Educated guests on current promotions, events and services within store or salon.
  • Handled busy schedules and stayed on top of key deadlines.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.
  • Discussed procedures and treatment options with clients.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Suggested appropriate therapy based on current health of client.
  • Explained benefits of skin care products to clients.
  • Created repeat business by developing long-term relationships with regular customers.
  • Developed individualized, therapeutic skin care programs.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Advised clients on proper home-care regimens.
  • Cleaned and disinfected equipment to promote safe and sanitary environment.
  • Studied ingredients in products to explain benefits to clients.
  • Brought in up to Number new clients per month through targeted marketing and word-of-mouth referrals from satisfied clients.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Informed guests of appropriate products available to increase retail sales.
  • Performed consultations for patients before scheduling treatments.
  • Cleansed, exfoliated and moisturized customer skin.
  • Reinforced customer selections by reviewing use and benefits of chosen products.

Fragrance Consultant

COTY, Boots Pharmacy
Nottingham , UK
11.2019 - 07.2020
  • Fortem & Mode agency, Promoting and stopping traffic to engage with shoppers, offer samples and drive sales.
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Beauty Advisor

Bare Minerals, Boots Pharmacy
Derby, UK
10.2019 - 07.2020
  • Engaging with passers-by to encourage them to try all the products and ultimately drive sales and achieve specific targets
  • Applying cosmetics to demonstrate them to customers.
  • Providing skincare advice , offering samples & mini makeover treatments.
  • Maintained counter and display areas for cleanliness and organization.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.

Beauty Advisor

Ypakoi Pinotsi Pharmacy
Athens, Greece
03.2019 - 09.2019
  • Providing inspirational, authentic and personalized customer service by educating customers on the various brands and products
  • Communicating information about in-store offers and promotions.
  • Reviewing weekly sales with the Pharmacy manager and coaching on additional strategies to achieve sales goals
  • On counter treatments, mini facials and demonstration of products on customers, explaining the benefits of each - developing personal relationships with customers to gain loyalty
  • Organizing in-store events, ensuring theme of event/activity is on-brand at all times
  • Ensuring the store is merchandised and kept clean and tidy at all times.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Trained new staff in product knowledge and customer service protocols.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.

Beauty Specialist

Cosmos Pharmacy
Athens , Attiki
08.2018 - 02.2019
  • Athens Greece
  • Demonstration, recommendation, and sales of skin and makeup products
  • Support of the execution of in-store events while delivering on sales goals
  • Develop guest relationships through consultations and appropriate retail and service recommendations
  • Serve all guests, including walk-in guests, in a timely and efficient manner
  • Liaising with the warehouse for the proper organization and classification of products
  • Alert store management of all out of stocks as they occur.
  • Attending retail product trainings and meetings
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Advised clients on how to care for skin and hair with available products and replenished stock.
  • Sold products and related merchandise according to customer service techniques and professional selling skills.
  • Created effective displays to sell seasonal and promotional products.
  • Greeted over Number clients per day and providing information regarding skincare, haircare and makeup.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Trained new staff in product knowledge and customer service protocols.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Answered phone calls and emails to schedule client appointments.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Used social media platforms to promote salon and services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Developed loyal following of clients by providing high-quality services.
  • Increased revenue through effective customer service and inventory management.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Maintained regular client list and successfully handled walk-in customers.

Beauty Advisor

Tofarmakeiomou.gr/Sakopoulos Pharmacies Group
Athens , Attiki
03.2015 - 03.2018
  • Home Address
  • Chaidari, Athens, «tofarmakeiomou.gr» Pharmacy, Athens Greece
  • Making connections with customers, demonstrating products and providing personalized advice
  • Promotion of various brands after regular and continuous training.
  • Liaising with the warehouse for the proper organization and classification of products
  • Various supporting activities.
  • Coaching new colleagues.
  • Maintained counter and display areas for cleanliness and organization.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Trained new staff in product knowledge and customer service protocols.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Wrapped, boxed and weighed bakery department products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Beauty advisor

L'Oreal Hellas
Athens , Attiki
12.2009 - 12.2013
  • Responsible for the management and promotion of all beauty products in pharmacies and beauty stores
  • Educating the pharmacists and assistant pharmacist about the products philosophy to ensure that they are made available to the consumer in the optimum way possible
  • Merchandising of all products in their points of sale.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Trained new staff in product knowledge and customer service protocols.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Beauty Therapist

Self-employeed
Athens , Attiki
09.2004 - 12.2008
  • Podologist
  • Independently occupied
  • Application of beaty therapies for face and body.
  • Depilation of face and body.
  • Hand and Foot care - Manicures and Pedicures.
  • Greek Podologists Academy
  • Foot care - Treatment of foot problems "Vita" College, Hygeia Group of Hospitals

Education

Podiatrist - Podiatric Medicine (DPM)

Academy of Podiatry
Athens
09.2006 - 06.2008

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Aesthetics - Master Aesthetician

Ygeia College
Kifisia
09.1998 - 04.2000

Skills

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Interests

Listening to podcasts

Watching/reading content regarding my profession

DIY dioramas

Journaling

Taking care of strays

Spending time with my husband and cats

Reading true crime/fantasy/mystery books

Cooking/baking

Spending time with family and friends

Timeline

Licensed Aesthetician-Beauty Advisor

Quality Pharmacy Kaliva Vassiliki
01.2021 - Current

Licensed Aesthetician

Ypakoi Pinotsi Pharmacy
08.2020 - 10.2021

Fragrance Consultant

COTY, Boots Pharmacy
11.2019 - 07.2020

Beauty Advisor

Bare Minerals, Boots Pharmacy
10.2019 - 07.2020

Beauty Advisor

Ypakoi Pinotsi Pharmacy
03.2019 - 09.2019

Beauty Specialist

Cosmos Pharmacy
08.2018 - 02.2019

Beauty Advisor

Tofarmakeiomou.gr/Sakopoulos Pharmacies Group
03.2015 - 03.2018

Aesthetician

Komita Pharmacy
08.2013 - 03.2015

Beauty advisor

L'Oreal Hellas
12.2009 - 12.2013

Podiatrist - Podiatric Medicine (DPM)

Academy of Podiatry
09.2006 - 06.2008

Beauty Therapist

Self-employeed
09.2004 - 12.2008

Aesthetics - Master Aesthetician

Ygeia College
09.1998 - 04.2000

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Vicky VrattiAesthetician