VIKTOR GJIDODAJ

• Solving technical issues in the company's accounting programs.
• Extensive experience in the design, implementation and maintenance of complex information systems for large organizations.
• Proven track record of successfully troubleshooting and resolving technical system issues and bugs.
• Strong background in managing and documenting system requirements, configurations and changes.
• Developed and implemented a data backup and recovery system, increasing data security and reducing downtime in the event of system failure.

• Support and resolve technical issues in the company's medical programs.
• Strong experience in providing support and resolving hardware and software related issues.
• Expertise in managing and maintaining technical documentation and knowledge base resources.
• Proven track record of effectively communicating complex technical concepts to non-technical stakeholders.
• Helped users with IT related issues and provided technical support.

• Provide technical support to customers and address hardware and software issues.
• Help setting up and configuring the Internet and home network equipment.
• Resolve customer complaints and inquiries through effective communication and problem solving skills.

• Addressing hardware and software issues, and providing technical assistance to customers over the phone.
• Resolving network connectivity issues through analysis and diagnosis of the customer's connection to the internet.
• Assisting customers in configuring various devices, such as routers and
  modems/routers.
• Provided technical support for end-users and resolved escalated technical issues.

• Installation, maintenance, and repair of fiber-optic cables for
  telecommunications networks.
• Assistance in the design and implementation of fiber-optic networks.
• Ensuring compliance with industry standards and best practices for the
  installation of fiber optic cables.

Through SEPE's internship program for the unemployed.

• Develop HTML views with HTML5, CSS3. Develop website mockups for clients to ensure quality control and client satisfaction prior to project.
• Computer assembly, repairs and technical control. Installation, maintenance and troubleshooting of Windows Linux operating systems.
• Answering customer calls and providing technical advice and support.

• Extensive experience in troubleshooting and repairing complex equipment in the field.
• Proven track record of successfully managing and completing service calls within tight deadlines.
• Ability to perform preventive maintenance and calibration to ensure optimal equipment performance.
• Project contract with the company, according to the IT projects the company has had.