Hi, I’m
VIKTORAS NIKOLOPOULOS
Mass Officer | Retail Banking Professional
ATHENS
Summary
Mass Officer providing retail banking support across customer advisory, consumer lending, and payment products. Manages daily branch transactions, KYC updates, and digital banking support while guiding customers through account, card, and insurance solutions. Strengthens branch sales and service delivery by training new colleagues on banking procedures and operating standards.
Overview
2
Languages
5
Certifications
7
years of professional experience
Work History
Credia Bank (formerly Pancreta Bank following the merger with Attica Bank)
Mass Officer (formerly Teller / Retail Support Officer)
03.2019 - Current
Job overview
- Delivered comprehensive banking services and advisory support to retail customers, enhancing customer satisfaction and loyalty.
- Manage daily branch operations, cash transactions and account-related services.
- Handle consumer lending processes, credit applications and payment card services.
- Promote banking, savings and insurance products based on customer needs.
- Perform KYC updates and review customer documentation in accordance with regulatory requirements.
- Assisted customers with digital banking platforms and electronic services, improving their banking experience and engagement.
- Drove contributions to sales targets through proactive customer relationship management, fostering long-term client relationships.
- Train and support new colleagues on banking procedures and operational standards.
- Mentored junior officers in best practices for client interactions and conflict resolution strategies.
- Led compliance audits ensuring adherence to regulatory standards and internal policies.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
University of PiraeusPiraeus, Greece
MSc from Law and Economics
03-2023
National And Kapodistrian University of Athens (NKUA)Athens, Greece
Bachelor’s Degree from Political Science and Public Administration
03-2023
Skills
Retail banking
Customer relationship management
Consumer lending
KYC & Compliance
Digital banking
Certification
Mortgage Credit Certification - Hellenic Banking Institute / Hellenic Bank Association & Moody's Analytics (2024)
Timeline
Mass Officer (formerly Teller / Retail Support Officer)
Credia Bank (formerly Pancreta Bank following the merger with Attica Bank)
03.2019 - Current
University of Piraeus
MSc from Law and Economics
National And Kapodistrian University of Athens (NKUA)
Bachelor’s Degree from Political Science and Public Administration