Vincenzo Guzzi
Summary
Senior Software Test Engineer delivering manual end-to-end testing for payment and core banking transformation work across international teams. Builds, executes, and maintains 100+ test cases per cycle through the software lifecycle, verifying and retesting 50+ defects per month, with recent focus on Unifits Test Engine and cross-country coordination across Austria, Germany, and Italy. Brings a testing background spanning automation, integration, and test management in telco, finance, and energy environments.
Overview
2
2
Languages
11
11
Certifications
20
20
years of professional experience
Work History
Customer Service Rapresentative
Freenow
06.2025 - 10.2026
- Answered customer inquiries promptly and provided clear information about service issues and account concerns.
- Recorded case details accurately to support consistent follow-up and smooth handoffs between teams.
- Escalated complex customer issues with complete context to speed up review and resolution.
- Guided customers through service questions and next steps using a professional and patient approach.
- Tracked open cases in a ticketing system to keep status updates current and accessible.
- Followed service procedures consistently to support reliable handling of routine customer requests.
- Maintained accurate notes on customer interactions to support consistent service history and future reference.
- Handled routine requests with a calm, customer-focused approach during busy service periods.
- Checked case status updates regularly to reduce delays in customer communication.
Technical Customer Service Representative
Teleperformance
09.2024 - 06.2025
- Diagnosed customer-reported system issues and guided users through practical troubleshooting steps.
- Documented service interactions and resolution steps to support consistent case tracking.
- Escalated unresolved technical issues to the appropriate support teams with complete case details.
- Validated user information and account details before processing service requests.
- Clarified technical instructions for customers using plain language and step-by-step guidance.
- Logged issue trends and recurring concerns to improve follow-up support.
- Reviewed technical cases for accuracy before closing each customer interaction.
- Maintained professionalism during high-volume support periods and adapted responses to different customer needs.
- Maintained accurate service records and updated customer notes after each interaction.
Software Testing Trainee
Softx Srl
01.2022 - 09.2024
- Executed manual test scenarios to verify application behavior against expected functional requirements.
- Documented defects clearly with reproduction steps, expected results, and supporting evidence for review.
- Prepared test cases for new features and updates to support structured validation before release.
- Checked SQL queries and backend results to confirm data accuracy across test environments.
Senior Automation Software Test Engineer
F2informatica at Feltrinelli IBS
01.2021 - 01.2022
- Creation and Integration Test Suite from scratch for frontend and backend architecture of Libraccio.
- Using robotframework ,selenium library and Python with Pycharm
- Fix and Integration of existing Automation Test Suite :NET for IBS with Visualstudio
- Azure DevOps for server integration.
- Git for pull and push with Azure
Test Manager/Test Analyst in QA Assurance group
It partner italia at Enel Italia
07.2017 - 04.2019
- Management of the supply’s test factories for the project ( Ericsson , Engeering and Lynx )
- Focal point for the new system HeartBeat Master data
- Verify and approve Test Books (Test Plans e Test Cases) created by different ENEL’s supply companies
- Creation of GANTT and Dashbord to monitor the tasks
- Monitoring of the tests and report creation . writing and execution test in Integration environment Support to the User Acceptance Test ran by Business Using Jira to check test and test executions. Dashboard creation. Using Confluence DB Postgres with tool PGAdmin.
- Export of all Master data from the actual system to the new Oracle MDM
Teacher – 75h
Academy Testing at Capgemini
06.2018 - 07.2018
- Technical Design : Static test, code analysis, walkthrough, code review, model checking, Dinamic test :: definizione degli ambienti, predisposizione degli ambienti e dei dati necessari, techincal debugging, report creation, unit test integration test, system test;
- Security test, usability test, performance test resource usage test, stress test, configuration test, compatibility test;
- User acceptance test UAT
- Defect management Defect Rejection Ratio e Defect Leakage Ratio
- “black box” “white box” “gray box”, test resource and time analysis ,regression
Technical tester
AGS at ING direct Italia
09.2016 - 07.2017
- Member of the team “ML-IT-IDI-Delivery Team Test”
- Working on ABI CODE project
- Test design and effort estimation
- ALM quality center used to design run and bug tracker
- Test execution using SQL, unix and Api
- Log analysis
- Meeting and project SAL
- Technical referent for the delivery test team
Software Test manager
FREEDOM FINANCE ( Manchester – UK )
01.2015 - 09.2016
- Meeting with stakeholder, effort estimation and reporting to the PM
- Create testing department from scratch and introducing Agile
- Create and review testbook , manage team of 8 testers using Kanban
- Web application with Json/REST Api . Using Redmine and JIRA Test across web pages, webservices ( tomcat 7 ) with Json Api.
- Manual test ( Unix / Sql )
- Automation test with Selenium IDE and webdriver ( Java )
- Backend test via Soap UI/Load Runner
- Meeting Stand up and Planning Session
Quality Assurance Engineer – in outsourcing to customer Ericsson ITALY
SOFTX S.R.L - Milano
10.2012 - 10.2014
- Tester, ( with SOAP – UI , http/SOA protocol, on Selfare API, NewSelfcare API and PALOMA project (PAYBACK)
- QA Testbook creation from Change Request ( template excel for Mercury QC)
- Repository management with StarTeam
- Test execution with Soap UI and logs analysis
- Test plan set-up and defect management with Mercury Quality Center
- Support to Canvass and BRT
- Scrum master and project management with R&D engineering development department and the business analysis team
- Testing all unix job and their interface with all H3G DB.
- Using Toad to verify all Change Request involved.
- Business analyst in outsourcing to HP ITALIA
- Integration, transformation and tuning process’s portal.
- Requirements Gather and Analysis Process.
- Design and refine solutions and the corresponding alternative and also provide effort estimation.
- Functional Specification Creation, UML usecase and UML diagram by Enterprise Architect.
- Document Versioning with Tortoise SVN
- Meeting with customers for the project progress.
- Planning, coordination and execution of production deployment.
- Evaluation servers performance to choose the best oracle db to use. (with Oracle employer)
- Modify of any joins to allow the testing of applications designed
- Using toad for Oracle DB and Heidi SQL for Mysql DB.
HR Delivery & Solution Manager
SOFTX S.R.L
06.2010 - 10.2014
- Responsible for overseeing all recruitment and delivery activities of the company for the Lombardia (including Milan) area. Business and procurement relationships with key stakeholders and customers; resource management, organisation and execution of the recruiting phases including interviews; business development with focus on quality and key performance indicators set; workforce management, accounting personnel’s business expenses; service sales position; progress analysis and issue troubleshooting; budget management and control.
- Project Coordinator /Analyst for AGCOM - OCA (4-6 months) project
- Requirements gathering and change impact assessment, effort estimation, progress tracking and deployment of the procedures for the AGCOM regulations on the OCA superscriptions.
- Work team management and monitoring of production activity progress and enforcement of deadlines; tracking of project phases; time planning and budgeting; critical issues assessment. Planning of acceptance testing and sign-off. Management of all involved stakeholders.
- Integration with service manager for cost management.
- Installation management and maintenance of the various oracle ( 9g, 10g ) db applications used by Vodafone
Tester Siebel process analyst;
SOFTX S.R.L - Milano in outsourcing at Vodafone Italia
01.2012 - 03.2012
- Pre-provisioning, provisioning, integration analysis;
- Query analysis on DB Oracle (PL/SQL) - DB Siebel; Project and customer facing presentation of results and key findings
- Channel Test end to end from channel ( NSP ) to complete activation ( OCA )
- Testbook creation from Service Request ( template excel for Mercutry QC)
- Support to Canvass / RMN
- Sanity Checks;
- CRM, Design, PM, Demand Vodafone & suppliers, system integrators (Accenture, IBM);;
- Test executions, sanity checks;
- Defect management;
Application support consultant
Micros Retail System o EMEA International Support
06.2011 - 01.2012
- Support for Micros products: XSTORE
- Troubleshooting on Micros applications trough database engines like MS Sql or Oracle.
- Direct contact and Remote support to Shops and Stores of our main customers.
- Liaise with internal or external support groups for analysis, troubleshooting, workarounds for provide the incidents resolution.
- Manage the escalation for the issues or problems coming from Support through the analysis of my EMEA Team.
- Cooperate with our internal Dev Teams and Business consultants.
- Good skills to provide support for Retail and POS hardware and peripherals like Receipt Printers, Barcode Scanner, MSR, EFT, etc...
Testing consultant
SOFTX S.R.L - Milano in outsourcing at Vodafone Italia
02.2009 - 06.2010
- Advancements of activities monitoring and respect for delivery times; Estimation of possible weaknesses in terms of elapsed time. Testing activities, planning coordination for creating, writing and correction test book from SA and SF
- Verifying and correcting test book created by GDTEAM (IBM India)
- Changing environments (unix) and databases
- Planning and executing test cases check sql and creating/editing shell
- Creating scripts to automate testing processes
- Compliance verification test report with Mercury Quality Center
- Drafting installation manuals for production environment
- Support planned activities (CANVASS)
- Scripted performance Test
- Server-side performance analysis and application side
- Shell preparation automation and Stress testing using Jmeter Test end to end with DB interface ( ORACLE 10g )
- Using TOAD and SQL Developer ( join , inner join etc ) for creating and modifying queries for reporting and to solve some issue. Update Operations DB ( ORACLE 9g and 10g ), 1st line, to solve customer error.
Application support consultant
TXT Polymedia S.p.A. in outsourcing VODAFONE – Milano
03.2008 - 01.2009
- Application support/24 hours in the Provisioning of ADSL, landline/mobile virtual operators, CRM.
- Management and resolution of complex issues through the medium using the tools and procedures already consolidated and creation of new analysis and documentation of new procedures used during daytime or nighttime nature Creating and using sql queries
- Scripting in Korn/bash shell
- Job creation and scheduling of autosys
- Management of ordinary problems using Remedy managing problems with Mercury Quality Center
- Installation of bug fixes and new releases by CANVASS implementations
- Maintenance of production DB ( ORACLE 9g and 10g and DB registry for the various provisioning applications (Trigger, SQL)
Application support
Nesym Consulting in outsourcing to VODAFONE – Milano
01.2007 - 01.2008
- Installation Server (Red Hat, Hp-UX, Sun Solaris) and preparation for the loon and later installation HP Open View
- Help Desk of I and II level in production of Hp OVO monitoring applications (Open View)-NNM-CEM-ACS-TACACS-CiscoWorks.
- Business systems on linux-solaris-HP-UX-Unix-windows derived from these applications.
- Fleet management (800) Vodafone under OVO monitoring and alarm implementation.
- Activities of inspecting new equipment, implementing filters to release new devices on systems in production.
- Direct contact with the engineering departments and production test and all network groups in production. Direct support with Alcatel Lucent in Belgium.
- Technologies used SQL, Oracle, perl, shell scripting.
Senior Software Test Engineer
Accenture
01.2022
- Working for an important Bank client in a international transformation project in the payment area. Member of QA Team responsible for designing of the core system, executing and maintaining manual E2E test cases during Software Life cycle through Unifits Test Engine tool.
- Working for Austria, Germany and Italy countries
Education
Technical high school - undefined
IPSIA Genova
Genova01-2000
Skills
- RobotFramework
- Selenium WebDriver
- Python scripting
- Azure DevOps
- Cucumber
- Behavior-driven development
- Selenium Grid
- Test case design
- Regression testing
- Integration testing
- End-to-end testing
- Test data management
- Jira
- Defect tracking
- Test reporting
- Test management
- PL/SQL
- Oracle SQL Developer
- SQL query validation
- Jmeter
- Continuous integration
- Test strategy
- Test estimation
- Cross-browser testing
- Load testing strategy
- Mobile test automation
Certification
Oracle DB Administrator on Sun Solaris 9
Personal Information
Nationality: Italian
Disclaimer
I authorize the management of my personal data in line with Privacy Law
Timeline
Customer Service Rapresentative
Freenow
06.2025 - 10.2026
Technical Customer Service Representative
Teleperformance
09.2024 - 06.2025
Software Testing Trainee
Softx Srl
01.2022 - 09.2024
Senior Software Test Engineer
Accenture
01.2022
Senior Automation Software Test Engineer
F2informatica at Feltrinelli IBS
01.2021 - 01.2022
Teacher – 75h
Academy Testing at Capgemini
06.2018 - 07.2018
Test Manager/Test Analyst in QA Assurance group
It partner italia at Enel Italia
07.2017 - 04.2019
Technical tester
AGS at ING direct Italia
09.2016 - 07.2017
Software Test manager
FREEDOM FINANCE ( Manchester – UK )
01.2015 - 09.2016
Quality Assurance Engineer – in outsourcing to customer Ericsson ITALY
SOFTX S.R.L - Milano
10.2012 - 10.2014
Tester Siebel process analyst;
SOFTX S.R.L - Milano in outsourcing at Vodafone Italia
01.2012 - 03.2012
Application support consultant
Micros Retail System o EMEA International Support
06.2011 - 01.2012
HR Delivery & Solution Manager
SOFTX S.R.L
06.2010 - 10.2014
Testing consultant
SOFTX S.R.L - Milano in outsourcing at Vodafone Italia
02.2009 - 06.2010
Application support consultant
TXT Polymedia S.p.A. in outsourcing VODAFONE – Milano
03.2008 - 01.2009
Application support
Nesym Consulting in outsourcing to VODAFONE – Milano
01.2007 - 01.2008
Technical high school - undefined
IPSIA Genova