Founding member of APOTHAIMA - Voluntary group enhancing volunteerism in Greece
Violetta Kyriakou
Experienced Supply Chain & Sales Executive Transitioning To The Humanitarian Sector
Piraeus
Summary
Dynamic coordinator, advocate, and facilitator with extensive experience in B2B and B2C environments across diverse industries. Strong commitment to human connection is complemented by a unique blend of empathy and a solutions-oriented mindset, fostering a positive, can-do spirit within teams. Proficient in four languages in addition to the native tongue, showcasing exceptional communication skills and quick learning ability. Passionate about social impact, eager to leverage expertise in a mission-driven, non-corporate setting to drive meaningful change.
Overview
20
20
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Senior Sales Executive
EXPEDITORS INTERNATIONAL HELLAS S.A.
05.2020 - Current
- Develop and implement value-added solutions for customers' supply chain & logistics needs.
- Manage key accounts, ensuring long-term partnerships and customer satisfaction.
- Orchestrate customer and network relationships, collaborating with regional teams across Products, Services, and Geo.
- Oversee the transition and implementation of new accounts, ensuring seamless onboarding and operational efficiency.
Customer Relations & Front Office Chief
ZEA MARINA SA (D-Marin Group)
01.2019 - 04.2020
- Led and motivated a team of three, setting goals and optimizing workflows for efficiency.
- Managed key accounts, enhancing client relations and service quality.
- Oversaw administrative tasks, ensuring smooth day-to-day operations.
- Acted as the communication bridge between departments, improving interdepartmental coordination.
- Reported directly to top management, providing insights and strategic recommendations.
Front Office Representative
ZEA MARINA SA (D-Marin Group)
11.2012 - 12.2018
- Handled front office administration, customer service, and communications.
- Coordinated daily operations, ensuring seamless collaboration between departments.
- Led the implementation of a new ERP system, conducting user requirement analysis, data migration, and transition planning.
Retail Projects Coordinator
CHARAGIONIS GROUP
01.2010 - 11.2012
- Managed daily operations across three physical retail stores, ensuring efficiency and performance.
- Handled escalations and provided solutions to operational challenges.
- Monitored sales performance and allocated purchasing budgets to optimize profitability.
- Played a key role in high-profile projects, including the Gucci Greece Joint Venture and Athens Ferrari Shop Lease Agreements for new store openings.
Purchasing - Imports Assistant
GEORGE P. ALEXANDRIS SA
05.2006 - 12.2009
- Managed purchase orders end-to-end, ensuring timely procurement & delivery.
- Maintained direct communication with suppliers and coordination with the rest of the company.
Education
PhD Candidate - Strengthening Resilience through Cross-Sector collaboration: advancing localisation and volunteerism for Crisis Management in the Greek Humanitarian Sector
International Hellenic University
11-2030
M.Sc. - Humanitarian Logistics & Crisis Management
University of Macedonia & International Hellenic University
11.2024
B.Sc. - Management Science & Technology (Specialty on Sales, Operations and Supply Chain Management)
Athens University of Economics & Business
01.2005
Skills
Computer Skills: Proficient
Published Papers
Violetta Kyriakou, Maria Drakaki (2023), Localisation of funding as promoted by the Grand Bargain and supportive funding tools. Proceedings of the International Conference on Humanitarian Crisis Management (KRISIS 2023), M. Drakaki, D. Vega (Editors). Institute for the Management of Refugee Flows and Crises, University Research Center, International Hellenic University, ISBN 978-618-5630-17-1 (e-book). https://www.ihu.gr/ucips/wp-content/uploads/sites/4/2023/12/KRISIS_2023_paper_3_Kyriakou_et-al.pdf
Languages & Certificates
- Sales and Negotiations: i) Certificate by the Hellenic Confederation of Commerce ii) Sales Foundation Training by Expeditors
- Project Management: Certificate of Attendance, Spring Semester 2023-2024, University of Macedonia & International Hellenic University
Certification
Sales Foundation, Expeditors International
Interests
Timeline
Humanitarian Logistics, SOMA in RIO, Humlog Institute
12-2024
Project Management under Crisis, International Hellenic University
11-2024
Sales Foundation, Expeditors International
08-2020
Senior Sales Executive
EXPEDITORS INTERNATIONAL HELLAS S.A.
05.2020 - Current
Customer Relations & Front Office Chief
ZEA MARINA SA (D-Marin Group)
01.2019 - 04.2020
Front Office Representative
ZEA MARINA SA (D-Marin Group)
11.2012 - 12.2018
Retail Projects Coordinator
CHARAGIONIS GROUP
01.2010 - 11.2012
Purchasing - Imports Assistant
GEORGE P. ALEXANDRIS SA
05.2006 - 12.2009
M.Sc. - Humanitarian Logistics & Crisis Management
University of Macedonia & International Hellenic University
B.Sc. - Management Science & Technology (Specialty on Sales, Operations and Supply Chain Management)
Athens University of Economics & Business
PhD Candidate - Strengthening Resilience through Cross-Sector collaboration: advancing localisation and volunteerism for Crisis Management in the Greek Humanitarian Sector
International Hellenic University