Photography
Vishal Singh
Customer Service And Operations Analyst In Exits Bank Department
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service and Operations Analyst
NatWest Group
New Delhi
12.2021 - Current
Responding to customers's queries within our service targets,
listening to them and develop a positive relation by understanding their needs at anytime .
Sending out correspondence to colleagues and stakeholders .
Authorizing and investigating transactions .
Analysing and presenting data using spreadsheets, dashboards.
Reviewing processes which could be automated or enhanced to improve the customer and business experience .
Accounting Assistant
Savitri Infraheight pvt ltd
New Delhi
12.2020 - 12.2021
Credit Analyst
Creditas Solution Private Limited
Haryana
06.2020 - 11.2020
Assist clients facing cibil score issues or loans default and solve their issues .
Internship Student
Indian Oil Corporation Limited (Govt Company)
new Delhi
05.2019 - 07.2019
understanding the consumer's needs and requirements , take feedbacks and execute the due changes
Education
MBA - Banking And Financial Support Services
Narsee Monjee Institute of Management Studies.
Mumbai 09.2021 - Current
BBA - Oil And Gas Marketing
University of Petroleum And Energy Studies
Dehradun India 09.2017 - 09.2020
High School Diploma -
Chhaya Public School
Modinagar India 09.2013 - 09.2015
Intermediate Diploma - Commerce Background
Indirapuram Public School
Indirapuram Uttar Pradesh India 05.2015 - 05.2017
Skills
Database management ,Quantitive Research ,Quantitive Reports ,Statistical Analysis
Communication,Planning,Responsability,Team Work,leader, Analytical thinking,Creativity,Flexibility,Listening
Captain of School Cricket Team,Social Science Olympiad Gold medalist,Photography
Took part in debates across India
Led my team in MUN in many schools and Colleges
I am a dedicated, organized and methodical person I am a great team worker and willing to learn and develop new skills
I am reliable, mature and often seek new responsabilities
I have an active and dynamic approach to work in order to get the tasks done
I identify and develop new opportunitiesI am self-motivated and can adapt to challenging situations
I can work well under pressure and always fulfill strict deadlines
Accomplishments
Social Science Olympiad Gold Medalist
Captain of school Cricket Team
Maintained a customer satisfaction rate of 97% for 2022 in my current company .
Managed a budget/year of annual college fest.
Converted data into actionable insights by predicting and modeling future outcomes during my Indian Oil Corporation internship.
Interests
Tennis
Social Media
Travelling
Volunteering Mountaineering
Timeline
Customer Service and Operations Analyst
NatWest Group
12.2021 - Current
MBA - Banking And Financial Support Services
Narsee Monjee Institute of Management Studies.
09.2021 - Current
Accounting Assistant
Savitri Infraheight pvt ltd
12.2020 - 12.2021
Credit Analyst
Creditas Solution Private Limited
06.2020 - 11.2020
Internship Student
Indian Oil Corporation Limited (Govt Company)
05.2019 - 07.2019
BBA - Oil And Gas Marketing
University of Petroleum And Energy Studies
09.2017 - 09.2020
Intermediate Diploma - Commerce Background
Indirapuram Public School
05.2015 - 05.2017
High School Diploma -
Chhaya Public School
09.2013 - 09.2015