Vivi Karakonstanti
HR & Organizational Clarity Specialist
Athens
Summary
Adaptable and fast learner, I thrive in dynamic environments and contribute effectively to team success. My background in Greece’s leading telecommunications firm has sharpened my problem-solving abilities and people management skills. I bring a positive, energetic mindset and a commitment to fostering productive, human-centered workplaces.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
HR & Organizational Development Specialist
OTE GROUP OF COMPANIES (HTO)
10.2024 - Current
- Cross-functional collaboration with Talent Acquisition & Career Development Team
- Designed & delivered new talent program
- Supported ad hoc HRD initiatives
Organizational Clarity Specialist
OTE GROUP OF COMPANIES (HTO)
10.2021 - Current
- Responsible for Organization Module in SAP HANA & HRMS (data integrity, roles, structures)
- Analyze organizational KPIs & identify structural inefficiencies
- Design & evaluate roles and level mappings (JFM framework)
- Develop org charts & job descriptions (GR/EN); lead restructuring projects
- Collaborate in cross-functional projects within OTE & Deutsche Telekom
- Guide newcomers
HR Coordinator
OTE GROUP OF COMPANIES (HTO)
03.2017 - 10.2021
- Maintain SAP HANA org data; updated charts & BU job descriptions
- Supported internal restructures & organizational survey initiatives
Complaints Specialist
OTE GROUP OF COMPANIES (HTO)
06.2014 - 02.2017
- Handled high-volume customer issues (B2B/B2C); resolved billing & compliance cases
- Ensured regulatory alignment & high customer satisfaction
Acting Team Leader
OTE GROUP OF COMPANIES (HTO)
11.2013 - 06.2014
- Led call center team; monitored quality & addressed escalated complaints
Call Center Agent
OTE GROUP OF COMPANIES (HTO)
04.2012 - 11.2013
- Provided technical support & commercial guidance for telecom services
Secretary
NATIONAL TELECOMMUNICATIONS AND POST COMMISSION
10.2007 - 05.2010
- Managed correspondence, scheduling & admin tasks for executive support
International Operator
OTE GROUP OF COMPANIES (HTO)
06.2004 - 05.2005
- Delivered directory assistance to international clients
Education
Bachelor Degree - Economic Studies
National And Kapodistrian University of Athens
09.2000 - 07.2007
Skills
- SAP HRMS Siebel MS Office
- Organizational Design & Restructuring
- Talent Development Programs
- HR Data Analysis & Reporting
- Cross-Functional Collaboration
- Communication Teamwork
Interests
Family activities & educational games, Traveling, Cooking
Training
- 2024, AI AUTOMATION IN THE WORKPLACE, OTE Academy
- 2023, Simplicity, OTE Academy
- 2022, HR in Action, Cultural Center 'Hellenic Cosmos'
- 2022, Diversity & Inclusion, OTE Academy
- 2021, Growth Mindset, OTE Academy
- 2004, Investments-Money and Capital Market, Athens Exchange Group
Timeline
HR & Organizational Development Specialist
OTE GROUP OF COMPANIES (HTO)
10.2024 - Current
Organizational Clarity Specialist
OTE GROUP OF COMPANIES (HTO)
10.2021 - Current
HR Coordinator
OTE GROUP OF COMPANIES (HTO)
03.2017 - 10.2021
Complaints Specialist
OTE GROUP OF COMPANIES (HTO)
06.2014 - 02.2017
Acting Team Leader
OTE GROUP OF COMPANIES (HTO)
11.2013 - 06.2014
Call Center Agent
OTE GROUP OF COMPANIES (HTO)
04.2012 - 11.2013
Secretary
NATIONAL TELECOMMUNICATIONS AND POST COMMISSION
10.2007 - 05.2010
International Operator
OTE GROUP OF COMPANIES (HTO)
06.2004 - 05.2005
Bachelor Degree - Economic Studies
National And Kapodistrian University of Athens
09.2000 - 07.2007
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