Vivienne Theodorakopoulou

Operations Manager

- Oversee daily office operations to ensure efficiency and alignment with company goals

- Manage vendor relationships, contracts, and procurement of office supplies and services

- Coordinate and supervise facilities management, including maintenance, repairs, space planning, and office relocations or closures

- Develop and implement administrative systems, policies, and procedures

- Monitor budgets, expenses, and cost-saving initiatives

- Support HR functions such as onboarding, offboarding, and employee engagement

- Ensure compliance with health, safety, and legal regulations

- Lead or support internal projects and cross-functional initiatives

Executive Assistant to the CEO

- Manage the CEO’s calendar, schedule meetings, and coordinate travel logistics

- Prepare reports, presentations, and briefing materials for executive meetings

- Act as a liaison between the CEO and internal/external stakeholders

- Handle confidential information with discretion and professionalism

- Track and follow up on key action items and deadlines

- Support strategic planning and executive communications

- Organize board meetings, leadership offsites, and high-level events

- Independently managed global incoming leads, serve as the first point of contact to explain the transplantation method, assess individual needs, and coordinated consultation and procedure bookings.

- Provided technical support to Apple customers by efficiently managing incoming requests via phone and email, resolving issues with accuracy and professionalism.

- Supervised global incoming leads and a sales team of eight to ensure timely customer outreach, monitor monthly sales targets, provide team support, and deliver regular performance reports to the Sales Director.

- Acted as a trusted gatekeeper to the CEO, managing executive meetings and calendar, overseeing Group HR operations including contracts, onboarding, and payroll, handling financial tasks such as payments and budget control, leading end-to-end procurement processes, and supporting cross-functional initiatives in communication, sales, marketing, and customer service.

- Oversaw global lead distribution to the sales team, supervised a team supporting 32 clinics worldwide to meet targets, managed price negotiations and bookings, and attended surgeries to assess technique quality and customer satisfaction.

Maternity Leave

- Served as Executive Assistant to the President while supervising the sales team and clinic operations to meet targets, managing complex customer negotiations and complaints, and was offered the position of Clinic Manager—an opportunity I respectfully declined to take maternity leave.

Oversaw inventory control of raw materials and daily production workflows, managed vendor relationships including contract negotiations, invoicing, and payments, and handled payroll and management inquiries with precision and confidentiality.

Monitored purchase orders to ensure accurate invoice matching and served as a translator during meetings with German clients to support clear communication and understanding.

Planned educational events across England for teachers, while managing budgets and ensuring accurate accounting of all related expenses.

Supervised a team of 12 receptionists, ensuring strict adherence to confidentiality protocols and compliance regulations across all front-desk operations.

Managed payroll for 38 employees, prepared VAT drafts, oversaw stock control, and handled import-export documentation as part of operations in a family-owned business.