Summary
Overview
Work History
Education
Skills
Youtuber
Timeline
Generic
Wacim Khayachi

Wacim Khayachi

Customer Service Representative
Thiseos 221, Kallithea. Athenes

Summary

  • Customer service
  • Journalist

Overview

10
10
years of professional experience
5
5
years of post-secondary education
5
5
Languages

Work History

Customer Service Agent

Teleperformance
8 2021 - Current
  • Emails, chat and video calls in Arabic, French and English.
  • Managed over 50 customer calls per day

Senior Customer Care Representative

Hewlett Packard Enterprise
02.2019 - 08.2021
  • Calls and Emails in Spanish
  • Nightshift

Radio Host

Radio 216
09.2018 - 07.2021
  • Variety show presenter
  • Read sports news
  • Commentary on football matches

Customer Care Representative

National Pen
09.2018 - 02.2019
  • Calls and Emails in Spanish and French
  • Supervise assigned accounts to identify unresolved debts
  • Follow-up with clients on overdue accounts
  • Respond to client account queries in a timely and professional manner.

Spanish Teacher

Apex Center
09.2016 - 12.2018
  • Night classes
  • Presented concepts of grammar and punctuation in the Spanish language, providing examples, reading material, and activities to aid memorization.

Radio Host

Radio Panorama
11.2015 - 08.2017
  • Hosted the "RockHero" radio show on Thursdays from 7 to 9 pm
  • Interviewed rock music singers, musicians, or local residents of note in-studio or via phone or video conference
  • 3 seasons of the program.

Spanish Teacher

Centre Sarrah
06.2014 - 11.2015
  • Assigned relevant homework, prepared and graded tests, and monitored student progress.

Spanish Teacher

British Training Center
01.2015 - 02.2015
  • I had an experience with AIESEC 'GV'
  • I went to Egypt and taught Spanish in British Training Center that was a really exciting and beneficial experience as it was noticeably advantageous both on professional and personal level and has put a great impact upon my skills I met many people from different nationalities and I have learned from them a lot.

Spanish Teacher

Schooling plus
07.2014 - 08.2014
  • Accelerated classes

Education

Level 3 certicate in English -

Franklin Center
Sfax, Tunisia
08.2014 - 04.2015

B.A in Business And International Trade in Spanish -

Tunis High Institute of Human Sciences
Tunis, Tunisia
09.2009 - 05.2014

Training Certificate in Journalism

Sfax International Fair Association
Sfax -Tunisia
04.2001 -

Skills

Teamwork

Problem-Solving

Customer service

Public speaking

Social media

Excellent presentation and negotiation

Professionalism in the art of journalistic dialogue

Awareness and training of journalists and media professionals on dealing with the enormous pressures they are exposed to because of their work

Video editing

Youtuber

A channel concerned with reviewing the most prominent and important sporting achievements and historical events in football.

https://www.youtube.com/@flaminho19

Timeline

Senior Customer Care Representative

Hewlett Packard Enterprise
02.2019 - 08.2021

Radio Host

Radio 216
09.2018 - 07.2021

Customer Care Representative

National Pen
09.2018 - 02.2019

Spanish Teacher

Apex Center
09.2016 - 12.2018

Radio Host

Radio Panorama
11.2015 - 08.2017

Spanish Teacher

British Training Center
01.2015 - 02.2015

Level 3 certicate in English -

Franklin Center
08.2014 - 04.2015

Spanish Teacher

Schooling plus
07.2014 - 08.2014

Spanish Teacher

Centre Sarrah
06.2014 - 11.2015

B.A in Business And International Trade in Spanish -

Tunis High Institute of Human Sciences
09.2009 - 05.2014

Training Certificate in Journalism

Sfax International Fair Association
04.2001 -

Customer Service Agent

Teleperformance
8 2021 - Current
Wacim KhayachiCustomer Service Representative