Wacim Khayachi
Customer Service Representative
Thiseos 221, Kallithea. Athenes
Summary
- Customer service
- Journalist
Overview
10
10
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Customer Service Agent
Teleperformance
8 2021 - Current
- Emails, chat and video calls in Arabic, French and English.
- Managed over 50 customer calls per day
Senior Customer Care Representative
Hewlett Packard Enterprise
02.2019 - 08.2021
- Calls and Emails in Spanish
- Nightshift
Radio Host
Radio 216
09.2018 - 07.2021
- Variety show presenter
- Read sports news
- Commentary on football matches
Customer Care Representative
National Pen
09.2018 - 02.2019
- Calls and Emails in Spanish and French
- Supervise assigned accounts to identify unresolved debts
- Follow-up with clients on overdue accounts
- Respond to client account queries in a timely and professional manner.
Spanish Teacher
Apex Center
09.2016 - 12.2018
- Night classes
- Presented concepts of grammar and punctuation in the Spanish language, providing examples, reading material, and activities to aid memorization.
Radio Host
Radio Panorama
11.2015 - 08.2017
- Hosted the "RockHero" radio show on Thursdays from 7 to 9 pm
- Interviewed rock music singers, musicians, or local residents of note in-studio or via phone or video conference
- 3 seasons of the program.
Spanish Teacher
Centre Sarrah
06.2014 - 11.2015
- Assigned relevant homework, prepared and graded tests, and monitored student progress.
Spanish Teacher
British Training Center
01.2015 - 02.2015
- I had an experience with AIESEC 'GV'
- I went to Egypt and taught Spanish in British Training Center that was a really exciting and beneficial experience as it was noticeably advantageous both on professional and personal level and has put a great impact upon my skills I met many people from different nationalities and I have learned from them a lot.
Spanish Teacher
Schooling plus
07.2014 - 08.2014
- Accelerated classes
Education
Level 3 certicate in English -
Franklin Center
Sfax, Tunisia 08.2014 - 04.2015
B.A in Business And International Trade in Spanish -
Tunis High Institute of Human Sciences
Tunis, Tunisia 09.2009 - 05.2014
Training Certificate in Journalism
Sfax International Fair Association
Sfax -Tunisia 04.2001 -
Skills
Teamwork
Problem-Solving
Customer service
Public speaking
Social media
Excellent presentation and negotiation
Professionalism in the art of journalistic dialogue
Awareness and training of journalists and media professionals on dealing with the enormous pressures they are exposed to because of their work
Video editing
Youtuber
A channel concerned with reviewing the most prominent and important sporting achievements and historical events in football.
https://www.youtube.com/@flaminho19
Timeline
Senior Customer Care Representative
Hewlett Packard Enterprise
02.2019 - 08.2021
Radio Host
Radio 216
09.2018 - 07.2021
Customer Care Representative
National Pen
09.2018 - 02.2019
Spanish Teacher
Apex Center
09.2016 - 12.2018
Radio Host
Radio Panorama
11.2015 - 08.2017
Spanish Teacher
British Training Center
01.2015 - 02.2015
Level 3 certicate in English -
Franklin Center
08.2014 - 04.2015
Spanish Teacher
Schooling plus
07.2014 - 08.2014
Spanish Teacher
Centre Sarrah
06.2014 - 11.2015
B.A in Business And International Trade in Spanish -
Tunis High Institute of Human Sciences
09.2009 - 05.2014
Training Certificate in Journalism
Sfax International Fair Association
04.2001 -
Customer Service Agent
Teleperformance
8 2021 - Current