Wacim Khayachi
Customer Service Representative
Thiseos 221, Kallithea. Athenes
Summary
- Customer service
- Journalist
Overview
10
10
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Customer Service Agent
Teleperformance
8 2021 - Current
- Emails, chat and video calls in Arabic, French and English.
- Managed over 50 customer calls per day
Senior Customer Care Representative
Hewlett Packard Enterprise
02.2019 - 08.2021
- Calls and Emails in Spanish
- Nightshift
Radio Host
Radio 216
09.2018 - 07.2021
- Variety show presenter
- Read sports news
- Commentary on football matches
Customer Care Representative
National Pen
09.2018 - 02.2019
- Calls and Emails in Spanish and French
- Supervise assigned accounts to identify unresolved debts
- Follow-up with clients on overdue accounts
- Respond to client account queries in a timely and professional manner.
Spanish Teacher
Apex Center
09.2016 - 12.2018
- Night classes
- Presented concepts of grammar and punctuation in the Spanish language, providing examples, reading material, and activities to aid memorization.
Radio Host
Radio Panorama
11.2015 - 08.2017
- Hosted the "RockHero" radio show on Thursdays from 7 to 9 pm
- Interviewed rock music singers, musicians, or local residents of note in-studio or via phone or video conference
- 3 seasons of the program.
Spanish Teacher
Centre Sarrah
06.2014 - 11.2015
- Assigned relevant homework, prepared and graded tests, and monitored student progress.
Spanish Teacher
British Training Center
01.2015 - 02.2015
- I had an experience with AIESEC 'GV'
- I went to Egypt and taught Spanish in British Training Center that was a really exciting and beneficial experience as it was noticeably advantageous both on professional and personal level and has put a great impact upon my skills I met many people from different nationalities and I have learned from them a lot.
Spanish Teacher
Schooling plus
07.2014 - 08.2014
- Accelerated classes
Education
Level 3 certicate in English -
Franklin Center
Sfax, Tunisia 08.2014 - 04.2015
B.A in Business And International Trade in Spanish -
Tunis High Institute of Human Sciences
Tunis, Tunisia 09.2009 - 05.2014
Training Certificate in Journalism
Sfax International Fair Association
Sfax -Tunisia 04.2001 -
Skills
Teamwork
Youtuber
A channel concerned with reviewing the most prominent and important sporting achievements and historical events in football.
https://www.youtube.com/@flaminho19
Timeline
Senior Customer Care Representative
Hewlett Packard Enterprise
02.2019 - 08.2021
Radio Host
Radio 216
09.2018 - 07.2021
Customer Care Representative
National Pen
09.2018 - 02.2019
Spanish Teacher
Apex Center
09.2016 - 12.2018
Radio Host
Radio Panorama
11.2015 - 08.2017
Spanish Teacher
British Training Center
01.2015 - 02.2015
Level 3 certicate in English -
Franklin Center
08.2014 - 04.2015
Spanish Teacher
Schooling plus
07.2014 - 08.2014
Spanish Teacher
Centre Sarrah
06.2014 - 11.2015
B.A in Business And International Trade in Spanish -
Tunis High Institute of Human Sciences
09.2009 - 05.2014
Training Certificate in Journalism
Sfax International Fair Association
04.2001 -
Customer Service Agent
Teleperformance
8 2021 - Current
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